FLEX Regional Software Specialist

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role, while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background is a match to our requirements, we’ll follow up with an exploratory conversation.

Job Description

The Video and Software Services (VSS) Field Support organization is the team that supports our public safety agencies throughout the world. We are committed to providing services for our customers who have purchased MSI products, technology and tools which allows them to focus on their mission, and enable them to respond faster with smarter and safer decisions. Our field teams are focused on providing services and administration of the various public safety software products such as 9-1-1 Call Handling, Real-Time Crime Center, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings

Responsibilities of the FLEX Regional Software Specialist  include but are not limited to:

• Provide onsite technical support and customer service in addition to working with customers remotely

• Provide expertise and make decisions based on best practices, technical requirements, and/or customer’s business needs.

• Initiate problem-solving action and follow through to resolution; execute customer requests for system and process changes

• Build relationships with customers in order to provide an individualized support experience to achieve customer satisfaction

• Build relationships with the Motorola Technical Support team to collaborate and act as liaison with other technicians, stakeholders, and internal MSI teams to provide exceptional customer service as it pertains to software support 

• 50-75% Travel Requirements

• This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check

Specific Knowledge/Skills:

• 3+ years of customer service/support experience 

• 2+ years experience within FLEX software preferred

• Excellent problem-solving capabilities 

• Strong written and verbal communication skills

• Must have strong organizational skills and the ability to handle multiple tasks. Effective time management skills required

• Proficient computer skills with emphasis on Windows based applications

• Experience with Windows and Linux operating systems preferred

• Exceptional interpersonal skills required

• Demonstrates a high degree of drive and determination; willing to go the extra mile to provide outstanding customer service

• Ability to work and make decisions with minimal supervision

Basic Requirements

• 3+ years customer service/support experience 

• Must be able to obtain background clearance as required by government customer 

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time