Office Assistant 2 - Financial Aid Office - NY HELPS

 

Founded in 1835, State University of New York (SUNY) Brockport is an exceptional regional comprehensive public university that offers high-quality undergraduate and graduate degree programs in the arts, business, education, health, humanities, social sciences, and STEM. The University’s curriculum is grounded in the liberal arts and sciences and emphasizes experiential learning.   

Located only a few miles from Lake Ontario in a quaint “Village on the Erie Canal,” SUNY Brockport is conveniently situated between the cities of Rochester and Buffalo — the fourth and second largest cities in New York State. Inspiring excellence through growth, engagement, and transformation is our mission. Join the inclusive community of dedicated faculty, staff, and students who together are Building a Better Brockport!  

SUNY Brockport has a strong commitment to equity, diversity, and inclusion. We are committed to creating a diverse environment and are proud to be an affirmative action equal opportunity employer. We welcome individuality and encourage you to utilize your unique talents and bring your skills as we collaboratively strive to build meaningful lives and vibrant communities.   

Job Summary:

This position answers all telephone inquiries received in the Financial Aid Office from students, parents, faculty, and staff. Logs all mail received in the office daily, opens and date stamps mail, reviews documents for completeness and accuracy, and returns documents as necessary. The Office Assistant 2 prepares documents for scan, and indexes those to prepare for packaging by Financial Aid Advisers. 



Essential Functions:

• Disseminates information to students, parents and university staff on the telephone; including scheduling student appointments.
• Reviews all documents received in the Financial Aid Office and requests pertinent information; scans and indexes all documents into the Financial Aid Office imaging system.
• Completes weekly and biweekly reports generated through the Financial Aid Office weekly data load process.
• Maintains and processes all mail generated/received by the Financial Aid Office.
• Solves financial aid-related problems.
• Monitors and prioritizes Office Assistant 2 assignments.
• Inputs Equal Opportunity Program (EOP) verification packets and documents daily.
• Serves as back-up for:
  • Distribution of mail
  • Award letter maintenance
  • Tracking letter maintenance
  • Distribution of reports
  • Front desk receptionist
• Completes forms and procedure updates.
• Trains Financial Aid Office staff.
• Coordinates and assigns tasks to student employees.
• Adheres to the University's Student Loan Practices Code of Conduct and SLATE Regulations.

Minimum Qualifications:

NON-COMPETITIVE MINIMUM QUALIFICATIONS (NY HELPS):
One year of clerical experience.

 

COMPETITIVE MINIMUM QUALIFICATIONS (NON-NY HELPS):
Candidates must have permanent appointment in an Office Assistant 2 NY State classified position or be reachable for appointment on the current NY State Civil Service eligible list for Office Assistant 2 Full-Time, Brockport location.

Work Schedule: 37.5 Hours/Week; Monday-Friday, 8:00am-4:00pm Salary, Benefits, and Appointments:

$41,399

May be benefits eligible; Find out more about benefits at Careers@Brockport!  This position is not eligible for visa sponsorship.

 

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a noncompetitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.


At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Application Instructions: Respond to the canvass letter (if applicable). Submit your application, cover letter, resume, and contact information for three professi