SVP Client Partner - Financial Services

Company Description

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that improve people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology create improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com. 

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and in our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding and learning so they can succeed. Our differences make us richer and ensure stronger relationships with each other and foster greater impact for our clients. We engage with our communities to promote positive social impact by promoting equity and working to create a digital society that works for all. Merkle is an agency of dentsu

Job Description

The Client Partner is passionate about forming and driving successful client relationships and can work with senior/executive level clients. Through their role, Client Partners provide satisfaction and growth. 

You will manage growth and evolution of multiple client relationships between $5-$20 million in annual net revenues and lead complex multi-dimensional engagements that combine media and creative services, data management, consulting, and large technology deployments. You will be a leader with the ability to grow client relationships through presenting new strategies ideas. 

The Client Partner is experienced in leading teams of Client Service professionals and teams in a matrixed environment. These individuals also have operational knowledge in operating their client's business to meet financial targets. 

• Experience creating happy customers. 

• Manage overall client satisfaction and the continuing growth and evolution of the clients. Accomplished by creating delivery of work product and encouraging long-lasting client relationships. 

• Oversee a portfolio of accounts within Financial Services

• Lead and direct a team of Account Directors and Engagement Leaders, focused on delivering value, ensuring quality. Also, responsible for mentoring employees to enhance opportunities for growth. 

• Executive engagement, client expectations, value reinforcement, cross-sell, required to be strategic about engagement strategies that lead to building C-level relationships. 

• Manage all commercial aspects of your client relationship including contracts, pricing, profitability, internal revenue and profit forecasting. 

• Forecast revenue growth to achieve their net revenue and margin targets. 

• Direct team activities to ensure full collaboration and partnership and using our full complement of resources to support the business. 

• Engage with senior level client contacts across all areas of our client's business, delivering a flow of business-building ideas, while securing relationship and performance feedback. 

• Shape growth & account plans and strategies that improve results for clients, while growing the account portfolio. 

• Increase knowledge of our client's business (and industry) often serving as our client's first line consultant. 

• Provide direction to client and capability teams, using all direct and indirect resources and ensuring levels of productivity, service, communications, and quality in a matrix environment for assigned clients. 

• Plan work, communicate changes, and troubleshoot problems, assuring that the client and company commitments are kept. 

• Work with the sales team to develop proposal/presentation content and strategy for new business pitches. 

• "On-board" new client relationships. 

• Assure a highly engaged team staffed with qualified candidates. Hire, retains and develop top level talent that inspires the trust in our clients and in turn become the reason why clients want to work with us. 

• Stay current with industry trends and best practices to sell fit for purpose solutions and new ideas. 

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