Staffing Assistant - Resource Management Center

Job Description Summary

The Resource Management Center (RMC) Staffing Assistant is a centralized, non-clinical role responsible for real-time coordination and allocation of hospital staffing resources to ensure safe and effective patient care across inpatient units. This position plays a critical role in maintaining appropriate staffing ratios through continuous assessment of unit needs and available resources.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000250 CHS OH - Administration - Resource Services

Pay Rate Type

Hourly

Pay Grade

Health-22

Scheduled Weekly Hours

24

Work Shift

Nights (United States of America)

Job Description

Key Responsibilities

• Coordinate and allocate nursing and ancillary staff across multiple inpatient units to maintain safe staffing ratios

• Conduct staffing evaluations at minimum every 4 hours, adjusting assignments based on census changes, acuity, and unit needs

• Collaborate closely with Hospital Supervisors and unit Charge Nurses to assess real-time staffing needs and operational demands

• Attend and actively participate in staffing huddles throughout the shift, where units report:

  • Current census

  • Available staff/resources

  • Anticipated needs for the oncoming shift

• Develop and communicate staffing plans for upcoming shifts

  • Day shift confirms night shift staffing

  • Night shift confirms day shift staffing

• Identify and allocate incoming resources, including nursing and ancillary care team members, based on priority and patient safety needs

• Manage incoming calls from care team members, including call-outs and schedule changes

• Respond to unit updates such as admissions, discharges, and new patient safety needs (e.g., sitter/1:1 observation requirements)

• Utilize the scheduling platform, Smart Square, to track staffing, assignments, and workforce availability

• Maintain clear, concise communication across all levels of hospital operations to ensure transparency and efficiency

Required Qualifications

• High School Degree or Equivalent

• At least 2 years of experience in healthcare operations, staffing coordination, or hospital-based roles

• Strong organizational, multitasking, and problem-solving abilities

• Excellent communication and interpersonal skills

• Ability to make real-time decisions in a high-pressure, fast-paced environment

• Proficiency with scheduling systems and basic computer applications

Preferred Qualifications

• Registered Nurse (RN) or clinical background

• Prior experience in staffing/resource allocation, bed management, or centralized staffing office

• Familiarity with hospital workflows, inpatient unit operations, and patient acuity considerations

• Experience using Smart Square or similar workforce management platforms

Work Environment & Expectations

• Schedule: (2) 12-hour shifts per week, 7:30pm - 7am

• 24/7 operational department requiring flexibility in scheduling (days, nights, weekends)

• High-volume, fast-paced environment requiring continuous prioritization and adaptability

• Role requires strong collaboration with interdisciplinary teams across multiple hospital units

• Critical role in supporting patient safety, throughput, and hospital operations

Additional Job Description

Physical Requirements: Ability to perform job functions while standing. (C). Ability to perform job functions while sitting. (C) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (I) Ability to work indoors. (C) Ability to work outside in temperature extremes. (I) Ability to work from elevated areas. (F) Ability to work in confined/cramped spaces. (F) Ability to perform job functions from kneeling positions. (I) Ability to bend at the waist. (C) Ability to twist at the waist. (F) Ability to squat and perform job functions. (F) Ability to perform “pinching” operations. (F) Ability to perform gross motor activities with fingers and hands. (C) Ability to perform firm grasping with fingers and hands. (C) Ability to perform fine manipulation with fingers and hands. (C) Ability to reach overhead. (F) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (C) Abili