Customer Integration Co-Op

Position Title: Customer Integration Co-Op
Location: Wixom, MI (Kinetyc)
Duration: A and B Section Kettering Students
Department: Customer Integration
Reports to: Director of Customer Integration


DMS’ Purpose:

We are creating a culture of service. We empower others to grow, rise, and give back – accelerating positive change in the world. We lead with the heart to bring out the best in you – which brings out the best in us. We do well so we can do good.

Serve Others, Enrich Lives, Rise Together, and Give Back

Position Overview:

The Customer Integration Co-Op will support the Customer Integration team in onboarding new clients and ensuring seamless, positive customer experiences. This role provides the opportunity to gain practical experience in project coordination, cross-functional collaboration, and customer success management while contributing to efficient and effective client launches.

Key Responsibilities:
• Customer Onboarding Support: Assist with the end-to-end onboarding process, ensuring timely and accurate integration of new customers.
• Project Coordination: Work closely with the Director of Customer Integration to track project milestones and deliverables.
• Documentation Management: Maintain accurate customer documentation, setup details, and progress reports.
• Cross-Functional Collaboration: Partner with teams in sales, engineering, operations, and program management to align integration activities.
• Data Analysis: Support the collection and review of customer data to identify trends and improve the onboarding process.
• Process Improvement: Identify opportunities to enhance efficiency and standardization in onboarding workflows.
• Communication: Provide regular updates to stakeholders and ensure consistent follow-up on integration-related tasks.
• Feedback Tracking: Help capture and organize customer feedback during the onboarding phase to drive service improvements.
Qualifications:
• Education: Pursuing a degree in Business, Operations Management, or a related field.
• Skills: Strong project coordination, communication, and analytical skills.
• Attributes: Self-starter with high attention to detail and commitment to teamwork.
• Technical Skills: Proficient in Microsoft Office Suite; experience with CRM or project management tools is a plus.
• Work Hours: 40 hours per week during assigned rotation term.

What We Offer:
• Practical Experience: Hands-on involvement in customer onboarding and integration processes.
• Mentorship: Guidance from experienced professionals across multiple functions.
• Cross-Department Exposure: Collaboration with sales, program management, operations, and engineering.
• Professional Development: Growth in communication, process management, and data-driven decision-making.
• Career Opportunities: Strong performers may be considered for future roles within Customer Integration or related departments.
Traits/Values:

• Integrity – adhering to high ethical principles and professional standards.
• Trustworthiness – Being honest, dependable, and earning the confidence of others.
• Excellence – consistently being the best you can be.
• Responsible – being reliable and trustworthy.
• Accountability – being obligated and willing to accept responsibility for one’s actions.
• Dignity – behaving in accord with DMS basic principles.
• Respect – treating others as you would have them treat you.

Our Values:

Gratitude * Integrity * Fun * Teamwork * Excellence * Diversity &
Respect * Innovation * Commitment * Humility