Business Analyst Sr

Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are looking for a Business Analyst Sr who will:

• Design and implement business support solutions within telecoms, cable and media clients. Understanding of industry solutions – off the shelf products and managed service solution providers. Will develop a deep understanding of CSG interface solutions.
• Works with clients/vendors to gather business requirements in the pre-sales process and provides project estimates.
• Works with peers/customers to ensure end to end project business functionality of interface API’s are completed successfully from project scheduling, and design through implementation. Accountable for ensuring the solution properly satisfies them that their business problems and requirements are met.
• Ability to challenge approaches through thought-leadership to draw out the best solutions by providing consultation and solutions to improve customer’s business efficiencies and solve customer's business problems both within and beyond the scope of an existing project. Bring awareness of potential new opportunities for adding more products and services back to CSG into the account.
• Documents interface solutions, creates validation test scripts, and supports interface api upgrades, integrations, validations and implementations with clients and vendors.
• Responsible for delivering feedback to the Product Management team to ensure that future releases of the products meet the ongoing needs of the customer/business.
• Mentors less experienced team members.
• Must be able to travel for business up to 20%. 

Is this opportunity right for you? We are looking for candidates who:

• Expert understanding of an integrated BSS solution, demonstrating strong knowledge of and experience with several products within the portfolio. Understanding of BSS Solutions in general is important as opposed to deep understanding of the Ascendon solution.
• Bachelor’s degree in Business, Computer Science, or Information Technology or equivalent experience required.
• In-depth understanding of client needs and the broad impact of changes in the business environment and industry trends.
• Minimum of 3-5 years of business analysis, project integration and implementation experience required.
• Highly developed analytical and problem-solving skills.
• Ability to work non-standard hours as required.
• Basic knowledge of Microsoft Office software, including Word, Excel, and PowerPoint required.
• Ability to communicate technical details to business folks and vice versa
• Excellent organizational skills, including the ability to consistently adhere to multiple deadlines and adapt to a frequently changing workload.
• Able to work independently, delivering accurate documentation under deadline pressure.
• Ability to work effectively in a team environment with little instruction on routine work and general instruction on new assignments.
• Excellent verbal and written communication to effectively convey and clarify complex information and consulting with customers and influencing others.
• Solid understanding of project management and requirements management processes to ensure primary responsibilities are completed within accepted standards and templates.
• Ability to read, write, speak and understand the English language in a business environment.
• Works independently and collaborates with peers when necessary.
• Full accountability for the results of decisions.

Preferred:

• Knowledge and experience with the CSG ACP platform and of the following interfaces: CSG’s SmartLink BOS (SLBOS), Event Notification (ENI), Services Order Delivery Interface (SODI), Stored Payment Instrument (SPI), Third Party Verification (TPV), HSD, VOD, and other new interfaces as assigned.
• Experience in supporting XML, JSON, and REST interface APIs.
• Familiar with SFTP and Communication Protocols, i.e., HTTPS, SOAP, VPN, etc. 
• Experience with SharePoint, Confluence, and JIRA applications.
• Knowledge of the ACP billing system, i.e., CCS, ACSR, ACPx, etc.
• ACP Voice and Ascendon product knowledge, along with AWS integration experience, is a plus. 
• Basic knowledge of StatHub 
• Awareness of Agile Software development methodologies such as SAFe or KanBan

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our pe