Customer Solutions Analyst (BW4HANA Developer) Job

Primary location: Lancaster, Pennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: <10% 
Non-compete: No 

The estimated base salary range for this role is $120,000 to $135,000 per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

• A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
  
• Personal development to grow your career with us based on your strengths and interests.
  
• A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
  
• A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 
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The Analyst is an individual contributor responsible for providing technical expertise and participating in or overseeing a variety of analytical and technical assignments, problems diagnosis and solutions, documentation, implementation, administration, support and maintenance on a variety of software and application components in an information technology applications environment.  The role is broadly split between providing day to day operational support for existing application services to users of those services and project-based work leading to the development and deployment of new application services and business process improvements. The successful analyst serves as a liaison between other technical staff, management, users and vendors regarding service requests, usage, standards, security and other technical issues and provides both on-site and remote access diagnoses and resolution of software, application and business process problems.

What You'll Do

• Lead / Participate in the design, development and enhancement of business specific custom and standard applications.
• Lead / Participate in requirements gathering in order to provide technical guidance on systems options and solutions.
• Oversee promotion of configuration/development changes through environment (i.e., write functional specifications, perform and/or coordinate testing, obtain customer approvals and supporting documentation and support promotion of code/configuration to production) in order to meet the company’s business objectives.
• Manage / coordinate large, medium and small systems or business projects.
• Researche, analyze, develop and document new processes and procedures to implement and update solutions to meet business needs.
• Develop and manage relationships with vendors in support of staff augmentation and systems support in concert with Supplier Relationship Management (SRM) process.
• Participate in the development, implementation and maintenance of best-practice standards, policies, procedures, and associated training plans to ensure optimal daily operations are maintained.
• Provide integrated systems planning and recommend new or different technologies which will enhance current systems and support overall corporate and business goals.
• Lead and direct multiple projects managing resources and monitoring progress.
• Establish/maintain lines of communication with stakeholders with a view to keeping all parties informed of incidents, problems and resolution.
• Identifie opportunities to improve global standardization and organizational efficiencies.
• Serve as a point of escalation for team members’ issues requiring a higher degree of expertise or discretion to resolve and ensure timely resolution of issues by focusing on root cause analysis and implementing corrective action plans.
• Assist with the development of IT budgets (expense and capital) and estimates.
• Provide in-depth technical consultation to clients and IT management to ensure development of efficient application systems utilizing established standards, procedures,