Order Coordinator

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.   

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. 

About the job 

As an integral member of our team, you will play a pivotal role in To be the first line of support to our customers, ensuring a timely response and superior customer experience. You will have the opportunity to secure that all orders are updated accurately reflecting the customers’ requirements and demands, contributing to the overall success and growth of our organization. Currently, this is a Hybrid opportunity located in Greenwood, IN.

  As a part of the team, you will:  

• Handle customer order entry

• Ensure order confirmation for both the customer and supplier

• Facilitate order changes for both the customer and supplier

• Provide updates on order status

• Proactive order follow-up based on local reports / tasks

• Obtain and facilitate shipping instructions

• Obtain and provide standard order and shipping documentation

• Ensure proper routing of escalations in Service Now to the correct departments

• Support / drive continuous improvements activities identified and prioritized in the cell

What you know: 

You have relevant experience, and: 

•  Experience working with customers and/or suppliers

• Strong interpersonal and collaboration skills 

• Strong leadership and communication skills  

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right.  The hourly wage for this role is typically $19.30/hour - $33.93/hour. 

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 

EEO/Vet/Disabled Employer