Front Desk Attendant (Part-Time; Year-Round)

Description

Mountain Recreation offers a fun, exciting environment to our participants and staff alike; one that fosters skill building, movement, life skills and fun! Applicants must be enthusiastic, have strong skills in working as a team with coworkers and show strong communication and class management skills.

We are looking for friendly and outgoing individuals to help our Front Desk team in Gypsum at the Gypsum Recreation Center. A customer service position, greeting customers, collecting daily admissions, activity registrations, and answering phones. Responsible for daily sales, activity registrations, pass sales, equipment rentals, cash balancing, and providing information to the public.

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POSITION DETAILS

Job Title: Front Desk Attendant

Location: Gypsum Recreation Center (Gypsum, CO)

Schedule: Part-Time; Year-Round

Wednesday, 4pm-930pm, Friday, 4pm-930pm, Saturday, 8am-1pm

Work Environment: Works indoors. Work hours and days may vary, with some holiday hours and weekends included. Position may require long periods of standing or sitting.

Supervision Required: Works under the supervision of the Gypsum Recreation Center Facility Supervisor and Facility Coordinator

Supervision Exercised: None

Salary: $17.61-$22.01/hour DOE; staff in this position are eligible for a $1/hour incentive for Spanish/English bilingual and can pass the language competency test.

Benefits:  

• Retirement Savings: 3.75% employer contribution to a 401(a)-retirement account.
• Paid Time Off: Accrued sick leave in accordance with HFWA.
• Facility Access & Memberships: Complimentary access to all three Mountain Recreation facilities and a free membership to the Gypsum Recreation Center.
• Program Discounts: 20% off facility programs for employees and immediate family members.
• Family Discounts: Discounted punch cards for immediate family members at the Gypsum Recreation Center.
• Outdoor Gear Perks: Access to pro deals on top outdoor industry brands through ExpertVoice.
• Scholarship Opportunities: Student scholarship programs available.
• Healthcare Options: Opportunity to enroll in Vail Valley Partnership’s One Valley Healthcare Plan—an affordable healthcare program for employees and their families.

Mountain Recreation believes that everyone, including our staff, deserves to be healthy and happy. We foster a culture of accountability and flexibility while offering world-class benefits.

For more details on employee benefits, visit: https://mountainrec.org/benefits-overview/

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ESSENTIAL DUTIES AND RESPONSIBILITIES

General Statement of Duties: Performs varied office duties including reception, customer transactions, cash handling and general office assistance.

Examples of Duties

• Welcomes pass holders and greets guests entering the facility, striving to create a positive first impression while providing exceptional customer service.
• Serves as cashier for a variety of transactions including drop-in facility fees, program registration, pass sales, concessions, etc. Notifies participants of program/class cancelations or changes.
• Provides excellent internal and external customer service. Creates a positive experience for customers through professional and courteous behavior and effective problem resolution.
• Maintains safety, cleanliness, and organization of work area and surrounding lobby area. Assists with other cleaning as assigned.
• Performs emergency support as directed in the emergency action plan.
• Assist with opening and closing procedures at the facility.
• Greets the public and directs them to activities; answers multi-line telephone and provides District and facility information. Assist patrons with lost & found items.
• Attend staff meetings and in-service sessions as necessary.
• Provide information to the public on facility operations and recreation programs.
• Monitor lobby area to ensure paying customers and cleanliness.
• Performs light maintenance duties such as picking up towels, sweeping/mopping floors, wiping down counters. Ensure cleanliness and orderliness of front desk