Extended Workforce Program Operations Lead (Contract)

Job Description

General / Position Summary 

Vertex is seeking a temporary Extended Workforce Program Operations Lead to support day-to-day operations and program initiatives for the extended workforce. This role partners with HR, Strategic Sourcing, the HR managed service provider (MSP), Finance/Accounts Payable, and hiring managers to strengthen governance and program operations, while improving process consistency, and readiness for Vendor Management System (VMS) implementation. 

This role is Hybrid. 

Key Duties & Responsibilities 

• Support delivery of program initiatives and project workstreams aligned to the Extended Workforce roadmap. 
• Respond to business inquiries through the internal case management system and provide timely guidance on policy and process. 
• Process and validate transactions in Workday and support ongoing data quality reviews and audits. 
• Support the design and implementation of operational safeguards across the contingent labor lifecycle (e.g., purchase order governance, onboarding compliance, pay changes, classification, tenure tracking). 
• Partner with cross-functional stakeholders to maintain and operationalize Extended Workforce policies, procedures, and guidance. 
• Promote consistent execution of processes across systems and workflows while supporting transition to a VMS-enabled future state. 
• Coordinate testing, validation, training, and change management activities to support VMS implementation readiness. 
• Support manager enablement by developing materials, reinforcing approval workflows and governance expectations, and providing coaching on applicable policies and procedures. 
• Develop process documentation, standard operating procedures, training materials, and communications to support program updates. 
• Track action items, milestones, and dependencies across program activities and stakeholder groups. 
• Identify operational gaps, analyze root causes, and recommend process improvements that enhance compliance and efficiency. 
• Partner with program stakeholders to support adoption and sustainment of new processes and controls. 

Required Education Level 

Bachelor’s degree in Business, Human Resources, Operations, or related field, or equivalent experience. 

Required Experience 

Requires 3-5 years of relevant experience supporting contingent workforce programs, HR/Procurement operations, workforce governance, and/or cross-functional process improvement (or the equivalent combination of education and experience). 

Required Knowledge / Skills 

• Knowledge of contingent workforce lifecycle processes and related governance, compliance, and control considerations. 
• Ability to operate effectively in a matrixed environment and manage multiple priorities with attention to detail.
• Strong stakeholder management and communication skills, with the ability to influence without authority.
• Experience supporting operational change management, training development, and adoption of new workflows.
• Experience with vendor management systems (VMS) and/or workforce operations is a plus. 

Other Requirements 

Demonstrated ability to handle sensitive and confidential information with discretion. Proficiency working across multiple systems and data sources to support operational reporting and case management. Ability to work occasional hours outside of standard business hours, as needed, to support time-sensitive issues.

Pay Range

$60-$68/HR

Requisition Disclaimer

This job posting is for a temporary role with a third-party agency partner on assignment at Vertex Pharmaceuticals (“Vertex”). The individual selected for this role will be offered the role as an employee of a third- party agency partner; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by the third-party agency partner upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements

 

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