General Manager, Fulfillment

Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. Stord manages over $5 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms.

With Stord, brands can sell more, save money, and reduce headaches.With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.

Join us to help empower commerce brands with the best end-to-end customer and delivery experience.

About the General Manager, Fulfillment:

The General Manager, Fulfillment requires a deep operations knowledge, a commitment to continuous improvement, and demonstrated customer obsession. The leader is accountable for all activities across multiple fulfillment center operations. The leader must provide a strong vision and direction for the team, drive operational excellence, and implement scalable processes to meet business objectives. The GM will lead a team of site leaders, exempt operations management, non-exempt associates, and other teams as assigned. This is a senior-level management position that is fully accountable for the service and P&L results of the Area of Responsibility (AOR).  

• It is preferred the role is within a commutable distance of an active Stord Fulfillment Center
• Relocation is available for this role.

 

What You’ll Do:

• Prepare and own P&L for the AOR.
• Develop and implement operational strategies that enhance efficiency, reduce cost, and improve customer satisfaction across all fulfillment centers within the AOR.
• Regularly monitor and report on key operational metrics, identifying areas for improvement and implementing solutions.
• Partner with Talent Acquisition on recruiting and strategic labor planning efforts
• Manage the operational budget for the AOR, ensuring effective resource allocation, cost control, and profitability.
• Develop and deliver comprehensive peak season strategies.
• Collaborate cross-functionally to deliver an unmatched customer experience.
• Build a culture and develop leaders by inspiring and empowering managers and embodying Stord’s core values.
• Responsible for the overall direction, coordination, and evaluation of the talent in AOR
• Lead, mentor, and develop a team of Site Leaders and Operations Managers, ensuring alignment with company values, mission, and objectives.
• Ensure the safety and security of both staff and inventory by identifying potential risks and implementing measures to mitigate them.
• This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth environment while motivating others to meet the challenges of a deadline-driven operation.

 

What You’ll Need:

• Bachelor’s degree in engineering, Supply Chain, Operations Management, or a related field
• 8+ years of management experience in high velocity omni-channel fulfillment operations, with a proven track record of managing multiple facilities or operations with superior outcomes.
• Experience leading teams of 200+ people, including salaried employees, with a demonstrated history of leadership capabilities and an ability to motivate/develop teams.
• Experience with Lean and Six Sigma methodologies
• Experience developing and owning P&L across multiple fulfillment/distribution centers.
• Experience monitoring financial performance within a fulfillment center/distribution center, including cost per order, cost per unit, throughput, orders per hour, and more.
• Excellent verbal and written communication skills, including experience presenting to executives on operational performance.

Culture Snapshot:

Our team is passionate about sitting at the intersection of enterprise technology and global lo