Bilingual Administrative Assistant

Catholic Charities seeks to implement the Church's mission of social justice in the Diocese of Arlington in ways that strengthen individuals, families, and communities. In addition to a purpose-based work environment, Catholic Charities offers a generous benefit package including medical plans, generous holiday leave, paid Family Medical Leave*, flexible work options, career development, Diocesan tuition reimbursement*, retirement plans and much more.


Bilingual Administrative Assistant
Ministry: Hogar Immigrant Services – Legal
Primary Office: Alexandria, VA
Hours per Week: 40 (non-exempt)
Staff Supervisor: Business Manager
Telework Available: __X__ No ____Hybrid
Starting Hourly Rate: $22.53

Position Description:
The Bilingual Administrative Assistant serves as a the “face” of Hogar Immigrant Services – Legal, welcoming clients at the front desk, and is responsible for handling inquiries in English and Spanish via the office’s main phone line and walk-ins while also handling other administrative tasks for the office.

Position Responsibilities:
• Greet clients and other visitors to the office during regular business hours
• Handle a large volume of telephone calls, in both English and Spanish, striving to answer phone calls by the third ring
• Transfer calls quickly and accurately to correct parties, and convey messages accurately including names of callers, dates and times of calls, and return telephone numbers
• Check voicemail at least twice daily and return calls
• When necessary, knowledgeably refer clients to other Catholic Charities programs and/or other external partners for cases Hogar is unable to handle or for any non-legal needs
• Accept client payments, in person and by phone
• Assist with scheduling clients for consultations through Hogar’s online scheduling software, particularly for clients receiving fee waivers and/or clients unable to schedule themselves online
• Serve as a physical office presence to greet any visitors and assist staff with any administrative needs

Other Duties:
• Assist with filing client paperwork and correspondence
• Assist with document translations
• Assist with basic data entry in Hogar’s case management software
• Keep materials and resources at the front desk and in the reception area organized and updated
• Other related duties as assigned

Qualifications & Skills:
• Fluency in Spanish (written and verbal) required
• Cultural competency and prior experience working with the immigrant community preferred
• Effective interpersonal and customer service skills
• Effective organizational, time management, attention to detail, and administrative skills
• Fluent in Microsoft Office 2007 or later, database entry, and other relevant software
• Demonstrated ability to work in a team environment
• Willingness to uphold Catholic social teaching in the workplace

Education and Experience:
• Minimum of a high school diploma or equivalent is required
• One or more years of related experience preferred
• Knowledge of and experience with immigration law preferred

Physical Demands:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

BENEFITS: Vacation, Sick, STD, LTD, Paid FML*, Compassionate LEAVE 16 paid holidays in 2025, Medical, Dental, Vision, Employee Assistance Program, 403B, Life insurance, After 1 year: Pension, Diocesan School Tuition Reimbursement K-12, Education Assistance, Closed between Christmas and New Years.*


Thank you for your interest in joining Catholic Charities, Diocese of Arlington in the crucial work we do. Catholic Charities appreciates the time and effort it takes to submit an application.