IS Intermediate Business Analyst- Service Desk

Information Services Intermediate Business Analyst

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our IS Infrastructure Operations team in the role of Information Services Intermediate Business Analyst.

Acts as a liaison between IT and business units for the development, implementation and support of new systems and enhancements under moderate level of guidance and direction. Assesses and interprets customer needs and objectives to evaluate new applications or enhance existing applications, document and test system requirements, and work collaboratively with the development team to recommend solution alternatives. Assists in the preparation of communications and presentations on system enhancements and/or alternatives. Solves moderately complex problems. Analyzes possible solutions using standard procedures. Prioritizes and organizes own work to meet deadlines.

This is a hybrid role with occasional onsite expectations at Revenue Cycle- Shadeland Monday-Friday 8AM-5PM. This role supports our service desk in evaluating call volume, ticket volume, and analysis of trends as they come in. Ideal candidates will have previous experience with a ticketing system, process improvement, and nice to have call center experience.

Key Relationships

Reports to: Information Services Director

Key Relationships: End User Computing Team, Networking Team, Field Services Support Team, Regional Support Teams

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.
• Bachelor's degree preferred or equivalent experience.
• 3-5 years of experience required.
• Requires experience in single business area and application (package and custom).
• Requires Experience implementing or supporting applications (ERP, HR payroll, Finance).
• Requires experience with MS Office (PowerPoint, Vizio, Word).
• Requires experience facilitating/ leading requirement gathering sessions.
• Requires experience with process modeling requirements and test plans.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care.  IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. 

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana Universi