Senior Associate of Client Relations

Description

This is a full-time, direct placement role at Focus Studio.

Focus Studio is an architectural design build firm located in Berkeley Heights, New  Jersey that transforms and delivers efficient and attractive workplaces, spaces that  inspire human connection and spark collaboration. Our team is a collaborative group  of individuals with a broad scope of talent and experience in architecture and interior  design. We strive to use our talents and technical skills to address our client’s specific  needs and solve real workplace challenges. We take pride in establishing a long-lasting  relationship with our clients and each project is customized based on the client’s vision. 

Role Profile

With Focus Studio's commitment to collaboration, innovation, and client satisfaction, we  are seeking a dynamic and results-oriented Senior Associate, Client Relations to join our  team. This role is pivotal in fostering strong client relationships, driving business growth,  and ensuring successful project delivery. 

The Client Relations Manager role at our design-build firm will focus on: 

• Client Relationship Building: Developing and maintaining strong client  relationships. 

• Business Development: Working closely with Business Development Team in  identifying and pursuing new business opportunities. 

• Presentation Coordination: Overseeing the complete presentation process, from  project identification to client acquisition. 

Responsibilities

Client Relationship Management: 

• Build and maintain strong relationships with existing clients. 

• Proactively identify client needs and exceed expectations. 

• Provide exceptional client service throughout the project lifecycle. 

• Resolve client issues and concerns in a timely and professional manner. 

Business Development: 

• Work with Business Development Team to identify and pursue new business opportunities within the design-build market. 

• Develop and execute strategic business development plans. 

• Network with industry professionals to generate leads. 

• Prepare and deliver client presentations. 

Contract Development & Management: 

• Oversee the development and submission of presentations. 

• Collaborate with design and operations teams to gather presentation content. 

• Ensure presentations are accurate, complete, and compliant with client  requirements. 

• Track presentation progress and deadlines. 

Team Collaboration: 

• Work closely with the sales, design, and operations teams to achieve project  goals. 

• Share client feedback and insights to improve internal processes. 

Requirements

• Proven experience in client relationship management and business  development. 
• Strong understanding of the design-build or construction industry. 
• Excellent communication, presentation and interpersonal skills. 
• Ability to manage multiple projects simultaneously and meet deadlines. 
• Proficient in CRM software and contract development and management. 
• Prospecting capabilities and large account engagement