Fire Alarm Service Technician

About Us:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer 

• Competitive salary  

• Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one  

• Extensive product and on the job/cross training opportunities with outstanding internal resources 

• Encouraging and collaborative team environment 

• Dedication to safety through our Zero Harm policy 

• Company vehicle (as applicable), Tools, and Equipment to complete all jobs 

• Providing Scheduling and management support 

• JCI Employee discount programs (The Loop by Perk Spot) 

• Check us Out: A Day in the Life of the Building of the Future https://youtu.be/pdZMNrDJviY 

What you will do 

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.  

• Responsible for contacting customer representative and ascertain equipment/systems problems. 

• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.  

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.  

• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.  

• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.  

• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.  

• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.  

• Obtain customer signature upon completed service call assignment.  

• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.  

• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service 

• Perform other duties as assigned. 

How you will do it 

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing. 

• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks. 

• Candidate must possess excellent written/verbal communication and outstanding customer service skills. 

• Position involves the programming of fire alarm, security, and access control system panels. 

• Experience CCTV and IT and IP networks a plus. 

• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner. 

• On call and after hours work required on occasion at customer need. 

• Provide recommendations and solutions to ensure facilit