101303 - Room Attendant

Job DetailsJob Location: Cotton Court - Lubbock, TX 79401Position Type: Full TimeAre you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! 


Come be a part of an AWARD WINNING TEAM. 
Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. 

Status: Non-Exempt 
Reports to: Housekeeping Supervisor 

 

JOB SUMMARY 
The Room Attendant is responsible for maintaining the cleanliness and appearance of guest rooms and public areas. This role supports the team by ensuring a welcoming and comfortable environment for all guests, contributing to the overall operations of the hotel. 

 

ESSENTIAL DUTIES & FUNCTIONS 



Operational Responsibilities 





Clean and sanitize guest rooms, bathrooms, and public areas. 





Replenish supplies such as towels, toiletries, and linens. 





Report any maintenance issues or damages to the supervisor. 





Guest Services 





Greet guests warmly and provide excellent customer service. 





Respond to guest inquiries and resolve any issues or complaints. 





Ensure guest satisfaction by accommodating special requests. 





Team Support and Training 





Assist in training new room attendants as needed. 





Support team performance by collaborating with colleagues. 





Communication and Reporting 





Communicate effectively with the housekeeping supervisor and other departments. 





Report any incidents or safety concerns immediately. 





Safety & Compliance 





Follow all hotel policies and procedures. 





Adhere to safety standards and maintain a safe working environment. 



 
QualificationsESSENTIAL SKILLS AND QUALIFICATIONS 



Strong verbal and written communication skills 





Effective time management and problem-solving skills 





Ability to work well with a team and demonstrate attention to detail 





Excellent organizational skills and interpersonal abilities 



 

Physical Requirements 



Sitting: Occasional 





Standing/Walking: Frequent, including walking long distances 





Lifting/Carrying: Up to 50 lbs, such as supplies and equipment 





Other Physical Requirements: Handling, grasping, and crouching as needed 



 

Working Environment 



Interior: Guest rooms, hallways, and public areas 



 

BASICS 



Maintain cleanliness and organization in all work areas 





Display courteous behavior with guests and team members 





Report any unsafe conditions immediately 





Ensure hotel equipment is in proper working condition 





Perform any additional duties as assigned by the supervisor 



 

CANDIDATE PROFILE 



Education and Experience: High school diploma or equivalent preferred; previous housekeeping experience is a plus