IDN Customer Operations Success Manager

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

This role is part of EVERSANA’s “Market Access NAM Team" and will be dedicated to supporting SQ Innovation, Inc. (SQI)., a privately held biopharmaceutical company established in 2019 to develop and commercialize innovative cost-effective therapies based on subcutaneous delivery of pharmaceutical products.

The IDN Customer Operations Success Manager (COS): is responsible for working with the Systems of Care (SOC) team and the IDN customers to redesign their heart-failure treatment workflow to include LASIX®  SQF(LSQF).  They will collaborate with the SOC team to develop and execute strategic target account business plans to assure product availability at defined National and Regional IDNs, their distributors/GPOs/ specialty pharmacy distributors/specialty pharmacies. 

The COS manager(s) will work in collaboration with EVERSANA's Head of US Market Access Field team, the SOC leadership team and the SQI leadership team to drive IDN understanding and use of LSQF product accessibility and long-term success of SQI’s products. The COS Manager is responsible for a strategic engagement approach at assigned national and regional targeted SQI accounts throughout the US. He or she, in conjunction with SQI brand leadership, will identify opportunities and evolving trends that create mutually beneficial collaborations where product access increases and quality of care improves.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Have familiarity with hospital ordering systems and pharmacy distribution within a health system
• Responsible for maintaining a strong relationship with target IDNs, during change management and implementation phase.
• Partner with SOC team and coordinate all IDN activities.
• Facilitate integration/follow-up with cross-functional team members to address legal and financial requirements within target IDNs.
• Track and report progress in heart-failure treatment workflow re-design, to SQI leadership team and SOC team.
• Partner with supply chain and manufacturing to support successful implementation of LSQF in the IDN HF treatment workflow.
• Attend regular strategy meetings with SQI and EVERSANA stakeholders to ensure strong working relationships and timely information exchange.
• Collaborate with other SQI/ EVERSANA functional areas as appropriate (manufacturing, marketing, quality, regulatory, finance, legal, etc.) to address supply opportunities or challenges.
• Continue to maintain a complete understanding of business, challenges, and demands to create a long-term relationship and drive customer satisfaction.
• Develop and maintain systems, communication pathways, and tools to ensure trade and distribution strategy and tactics support SQI and EVERSANA objectives.

EVERSANA Deployment Solutions offers our employees competitive compensation, paid time off, company paid holidays, excellent training, employee development programs, 401-k plan with an employer match, and an incredible list of comprehensive employer benefits that includes medical, dental, and vision insurance along with a whole host of other valuable programs.

Qualifications

 REQUIRED EXPERIENCE & SKILLS:

• A minimum of a B.A/B.S. required; MBA or other related advanced degree strongly preferred in business or healthcare.
• A minimum 5-7+ years of pharmaceutical/biotech device experience working with IDNs, distributors, GPO, 3PL, specialty pharmacy, and specialty distributors a