Technical Service Manager

Pacific Office Automation (POA) is the largest independently owned office technology dealer in the United States. Since 1976, we’ve expanded to 30+ branches across 11 western states—including Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii.

We partner with leading manufacturers like Canon, Konica Minolta, Sharp, HP, Ricoh, and Lexmark, delivering cutting-edge business solutions with unbeatable customer service.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

One of the largest independently owned document imaging dealers in the nation is currently seeking a Technical Service Manager at our office in Seattle, WA.

Essential Job Duties

• Oversee Mechanical, Network, and Managed IT Technicians

• Coordinating the field, shop and dispatch activities within the branch

• Maintain all profit that is comparable to industry benchmarks

• Focus on high levels of customer retention, award winning service, and managing a budget

Qualifications

• 3-5 years experience in copier/printer repair industry

• Prior experience managing 10+ service employees

• Minimum 3 years’ experience in management or supervisor role

• Demonstrative ability to recruit, motivate and train our technical force

• Evaluate cost of operation and establish work assignment benchmarks

• Strong start to finish management skills

• Ability to be fair and hold subordinates responsible for branch revenue and cost budgets

• Self-starter with strong problem-solving abilities

• Ability to set compensation structure standard with the industry

• Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service

• Ability to manage approximately 30 technical staff individuals and hold accountable: territory integrity, response time, daily calls and incompletes at acceptable ranges.

Benefits

• DOE: $95k-$125k/year

• Advancement and growth into leadership roles

• Team-player environment

• Medical/Dental/Vision/Life insurance plans

• Matched 401k

• PTO, Vacation, Sick Leave

• FSA/HSA programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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