Manager, Production & Technical Operations

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Responsibilities

The NBCU Operations & Technology Division has an opportunity for a talented individual to join their Technical Operations team as a Manager, Production & Technical Operations. You will be responsible for providing front-line management of personnel, facilities, equipment, operations and technology supporting News operations at Rockefeller Center for control rooms, which contains technical directors, audio operators, video lighting operators, and assistant directors.  You will oversee day to day technical and logistical requirements of on-air programming while working with operations management and scheduling to ensure staffing requirements are met throughout the day.  An understanding of technology changes in control room operations such as IP infrastructure, resolution changes, concepts of shared resources for both audio and video is imperative to drive a reliable operation.

Responsibilities include, but are not limited to:

• Manage a team of direct reports, which includes hiring, performance reviews and maintaining bench strength for Video, Lighting and Robotic Cameras and Associate Directors.
• Front line management for day-to-day operations.
• Assist in the strategic financial planning process and the development and tracking of short and long-term budgets.
• Maintain technical and broadcast quality.
• Assess workflow changes for increased reliability. 
• Follow up on all reliability tickets with engineering and operations.
• Ensure efficient utilization of company resources within a fast paced rapidly changing environment.
• Work with scheduling and operations management to identify efficiencies in the daily schedule.
• Work closely with engineering to ensure all equipment meets client expectations.
• Ensure compliance with all applicable company policies.

Qualifications

Qualifications/Requirements

• 7+ years of experience in engineering support and operational experience in broadcast studio and production control room.
• 5+ years of experience with field/remote production processes and equipment (including satellite/telco and communications) experience.
• Must have managerial skills; technical crew management is a plus.
• Solid leadership, clear communication, excellent interpersonal, and team building skills required.
• Excellent troubleshooting and problem resolution skills.
• Must understand digital production and file-based workflows in FCP environment
• Must have proficient computer skills, including Apple, Outlook, MS Word, Excel.
• Must have strong administrative and organizational skills.
• Strong on-air operations and technical background
• Ability to work all shifts including days, overnights, weekends and holidays
• Deep working knowledge with control room and studio technology
• Demonstrated management experience and customer focused.
• Excellent team facilitation and knowledge of team problem solving techniques
• Ability to Facilitate change, serve as a change agent in the organization
• Excellent ability to manage multiple tasks and challenges at the same time
• Excellent written and verbal communication
• Must be willing to work in New York, NY
• Must be able to work weekends, overnights, holidays, and on call as needed
• Mu