Sr IT Operations Engineer, Mobile Device & Mac Book Deployment

Sr IT Operations Engineer, Mobile Device & Mac Book Deployment

Job Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

In this role, you will:

• Drives Operational Excellence through ownership and accountability of the mobility and MAC platforms.

• Provides Customer Support and drives escalation upon necessity.

• Drives growth of functional and technical expertise and acumen.

• Maintains functional and technical structure of the platforms while looking for opportunities to continuously improve.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex

That Works: flexible work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

Experience & Requirements:

Mandatory:

• Verbal and written fluency in English is mandatory

• College Bachelor Degree

• 5+ years’ experience in delivering the analysis, configuration, customization, testing, deployment, and support for the mobility platform.

• 7+ years’ experience providing Customer Support and drives escalation upon necessity – customer support and user technical support to senior managers and executive team members.

• Experience in driving Operational Excellence through ownership and accountability of the mobility and MAC platforms (Apple IOS experience)

Nice to have:

• Experience with Application: Intune and JAMF experience

• Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines, and may extend outside the K-C organization including suppliers, partners and customers and vendors.

• Has a comprehensive knowledge of the technical specialism, the technology involved, current developments, the most commonly available products, and the application of the specialism within a technical or business environment.

• Has a broad knowledge of IT and an excellent understanding of how the technical specialism relates to other areas of IT and how it impacts on other business functions.

• Displays good inter-personal skills, demonstrating the ability to relate to customers in their own language.

• Has project and/or change management experience on technology-based projects.

• Able to perform a broad range of work, sometimes complex and non-routine independently

• Understanding of technical change management and incident management process(es)

Total Benefits

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see