General Manager

 

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

 

Job Summary:

The General Manager leads a team overseeing the daily operations of the Grand Lodge (132 STR units), Lodge at Mountaineer Square (119 STR units), Plaza Hotel (60 STR unit) and PM (15 STR units). In addition, the General Manager will lead 2 projects with two separate homeowners associations, and have separate involvement with the Mt. Crested Butte Town Center Association. This role has direct oversight of lodging operations, vacation rental operations, association operations, two front desk operations, housekeeping, and engineering. The General Manager is responsible for all aspects of the property including: operations, staffing, customer satisfaction, property maintenance and appearance, and meeting Vail Resorts brand standards. This also includes managing all operating costs, budgets, forecasts, strategic planning, and other KPIs, such as NPS.

 

Job Specifications:

• Starting Wage: $104,000 - $120,000 + annual bonus + equity

• Employment Type: Full Time

• Shift Type: Year-Round

• Housing Availability: No

 

Job responsibilities: 

• Maintain the highest levels of Safety Protocols for our guests and employees.
• Meet and exceed customer expectations, as measured by net promoter score (NPS), through proactive lodging, group/conference management, and stakeholder relations.
• Develop and execute property strategic plan with departmental leaders.
• Exhibit keen financial acumen, creating and managing departmental budgets, including forecasting, variances and revenue management.
• Work closely with Revenue Optimization, Reservations, and Resort Group Sales teams to maximize revenue and occupancy.
• Collaborate with Property Manager in-resort as well as cross-divisional resort leaders to resolve challenges and provide seamless Experiences of a Lifetime for guests. Lead divisional culture focused on Safety and Epic Service.
• Actively participate in hospitality resort senior leadership team to resolve challenges, share best practices and provide support in meeting resort-wide hospitality goals and objectives.
• Recruit, interview, hire, coach, and develop staff members.
• Support guest recovery opportunities as necessary.
• Perform line staff duties when necessary due to business or staffing volumes.
• Complete processes as appropriate and act as a liaison with other company functions and departments, including but not limited to: Health and Safety, Accounting, Human Resources, Payroll, Sales, Workers Comp, Purchasing, Engineering, Conference Services, Marketing.
• Responsible for owner statement accuracy and addressing any rental management billing issues, including reviewing maintenance billing books, revenue postings, housekeeping revenue.
• Bill HOAs for monthly common area cleaning and front desk labor.
• Bill owners for deep cleaning and annual linen / kitchen replacement.
• Work with local realtors and assistant property manager to maintain a calendar of unit closings and answer questions about the Grand Lodge.
• Orient new owners to the properties, providing information on HOA and rental management (VR or self-managed).
• Ensure managed and non-managed units are reflected accurately in IQWare.
• Maintain list of non-managed units and communicate with all internal stakeholders.
• Provide clear direction to front desk team on responsibilities regarding non-managed units at both properties.
• Ensure revenue is distributed equally among VR manag