Sales Support Analyst (with French)

<p><b>About the role:</b></p> <p> </p> <p>The Sales Support Analyst role is positioned within the organization's Sales department, located in Lodz. The role will primarily collaborate with stakeholders across Sales Managers, Sales Support, Quality, Finance, Pricing, Legal etc. Its core purpose is to manage information and support various activities related to the customer (e.g., onboarding, data gathering, fulfilling sample requests, managing technical and regulatory documents, and reporting) as well as analysing data, managing information, while supporting various activities related to forecasting, customer portal maintenance, campaign management etc. This role provides opportunities for developing client-related skills, cross-functional collaboration, and exposure to various aspects of sales and customer management, making it attractive for career growth and advancement. </p> <p> </p> <p> </p> <p><b>Key responsibilities:</b></p> <p> </p> <p>Team &amp; Community Management:</p> <ul> <li>Collaborating with sales teams across different segments to understand their needs and provide support</li> <li>Coordinating tasks, setting priorities, and monitoring progress to ensure timely completion of project</li> </ul> <p>Sales Support:</p> <ul> <li>Generating consolidated reports, conducting sales performance analysis, and providing insights to the sales teams and management.</li> <li>Creating and maintaining standardized sales support documentation across different teams, such as sales presentations, proposals, and contracts</li> <li>Monitoring and tracking key performance indicators (KPIs) across different sales teams to evaluate the effectiveness of sales support activities </li> </ul> <p>Process Improvement:</p> <ul> <li>Identifying areas for improvement in the sales process across different teams and implementing strategies to streamline operations</li> <li>Developing and implementing standardized sales support tools, templates, and processes to enhance efficiency and effectiveness</li> <li>Advancement of data management, reporting, and analytics capabilities to support data driven strategic work</li> </ul> <p>Stakeholder Management:</p> <ul> <li>Providing support in resolving customer inquiries, issues, and complaints</li> <li>Facilitating communication and collaboration between the sales teams and other shared services departments</li> </ul> <p>Customer Project:</p> <ul> <li>Assist in proactive management of customer specific requests for product information, sample requests, agreements &amp; documentation </li> <li>Streamline data entry for customer onboarding</li> </ul> <p>Contract/ Pricing Management</p> <ul> <li>Organize &amp; streamline required information for tenders / bids</li> <li>Support pricing and contract booking process (e.g., SSP pricing)</li> <li>Support preparation of customer information and reports related to contract / pricing</li> <li>Support proactive communication and monitoring of changes to customer’s contract portfolio</li> </ul> <p>Order Fulfillment &amp; Post Delivery Management</p> <ul> <li>Support investigations for low complexity order / invoice issues and complaints </li> <li>Assist in the resolution of low complexity contract related payment blocks, rebates and commercial agreements</li> <li>Develop / update dashboards for periodic review of SLAs and key Sales metrics</li> </ul> <p>Info Management &amp; Data Analysis</p> <ul> <li>Proactively maintain customer data and certifications across internal / external systems</li> <li>Support updates and pre / post communication of trade terms and price lists </li> <li>Assist in the management of credit and debit notes</li> <li>Analyze planning &amp; production data to improve decision making</li> </ul> <p>Sales Assistance</p> <ul> <li>Support ad hoc requests for customer data and information</li> <li>Manage coordination of inquiries from BC website</li> <li>Support internal administrative tasks (e.g., meeting organization, office management, vendor invoicing)</li> </ul> <p> </p> <p> </p> <p><b>About you:</b></p> <p> </p> <ul> <li>Bachelor’s degree required </li> <li>Proficient in English and French </li> <li>minimum 2 years of prior work experience in a similar or related field </li> <li>Knowledge of Salesforce (dashboards, reporting, data management) &amp; SAP (query creations)</li> <li>Proficient with Microsoft Office Suite  </li> <li>Qualified for sales management and overall client handling</li> <li>Exceptional data organizational, analytical &amp; problem-solving skills with attention to detail and accuracy <br/>  </li> </ul> <p> </p> <p><span><span><span><span><span><span><span><span><span><span><span><span><span><b><span><span><span><span><span><span><span><span>We offer:</span></span></span></span></span></span></span></span></b></span></span></span></span></span></span></span></span></span></span></span></span></span></p> <ul> <li><span><span><span><span><span><span><span><span>Employment on a regular basis in the sweetest c