Technical Incident Manager (REF2150X)

Company Description

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

• E2E coordination of incidents (incl. readiness to take over an on-call duty)
• Technical coordination and support of communication between the solution groups
• Participation in the design, implementation and further development of the infrastructure to be supported
• Participation in optimization projects
• Identification of needs for action at the process level, participation in Root Cause Analysis (PRM)
• Error detection and assignment, initiation and support of measures for error elimination
• Ensure the quality and operational stability of the service

Qualifications

• Experience in ITIL based IT organizations
• Experience in incident handling
• Excellent communication skills in English and German
• Customer orientation and self confidence
• Agile mindset knowledge

Advantages:

• CCNA
• experience with automation projects

Additional Information

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.