RETAIL ASSOCIATE

GENERAL DESCRIPTION OF POSITION

To assist the Assistant Manager and Retail Store Manager and leadership team with the day-to-day store operations and store performance to meet or exceed budget while operating in compliance with company standards, policies and procedures. May supervise community service workers and volunteers on a limited or as needed basis.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Ensures proper customer service to all donors and customers.

2. Reaches designated production guidelines.

3. Participates in the pricing, displaying and selling of store merchandise within price ranges established by Goodwill management.

4. Assists in developing additional donors for the store.

5. Adequately stocks and maintains interior and exterior of the store in an attractive manner.

6. May balance cash register receipts, prepare daily bank deposits and maintain records of store transactions for each business day occasionally.

7. Uses cash register to total sales, accepts payments.

8. Ensures the proper rotation of all store merchandise.

9. Manages store's loss control by watching customers and employees and reporting suspicious activity to the Loss Prevention Director. Ensures that items are not given away without authorization.

10. Ensures a clean and safe environment in the store, processing area and/or donation center by practicing good housekeeping practices.

11. Regular attendance is required as outlined in Goodwill's attendance policy.

12. Observes safety procedures and personnel policies.

13. Attends regular store meetings.

14. Acts as a positive role model for employees, trainees and customers in all respects of professional development.

15. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Minimum requirement; general educational background without high school completion, plus 0 to 6 months related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence.

SOFTWARE SKILLS REQUIRED

Basic: 10-Key

INITIATIVE AND INGENUITY

SUPERVISION RECEIVED

Under immediate supervision, performs general assignments of work, with periodic check of performance by supervisor.

PUBLIC CONTACT

Frequent contacts with general public, patrons, or other outside representatives, wherein the manner of handling these contacts has a bearing on the organization's position and operation.

EMPLOYEE CONTACT

Contacts of little importance and usually with immediate associates only. Requires only ordinary courtesy to avoid friction in relationship incidental to working with others.