Associate Director, Omnichannel Program Management (Hybrid)

Otsuka Pharmaceutical Company is a global healthcare company with the corporate philosophy: “Otsuka-people creating new products for better health worldwide.” Otsuka researches, develops, manufactures and markets innovative products, with a focus on pharmaceutical products to meet unmet medical needs and nutraceutical products for the maintenance of everyday health.

The Omnichannel Center of Excellence is dedicated to driving innovation, building and delivering capabilities that enhance Otsuka's opportunity make an impact in the lives of those we serve. We achieve this through our relentless focus on customer centricity, patient empathy, expertise in enabling pathways for disease education and awareness of management options, and our unwavering commitment to supporting access to treatment.

As an Associate Director, Omnichannel Program Management, you will be a champion of Otsuka’s culture and values, and will lead and drive the successful planning, execution, and optimization of omnichannel initiatives. This role requires a dynamic individual who can work cross functionally seamlessly to integrate cross functional workflows across various digital and field teams, ensuring alignment with business goals. The Omnichannel Program Manager will work closely with cross-functional operations teams, project managers and IT to ensure delivery across the matrix team. You will report to the Executive Director, Omnichannel Center of Excellence.

This position is based in Princeton, New Jersey. Otsuka maintains a hybrid work policy.

Job Description:

Omnichannel Enterprise Project Management: Manage key enterprise omnichannel projects from inception to completion, ensuring on-time delivery, scope adherence, and performance optimization.

Resource oversight: Ensuring that cross functional resources are used efficiently and are available to complete tasks.

Cross-functional Collaboration: Work closely with omnichannel customer engagement, business, operations, external vendor partners and OIT teams to ensure the work is aligned with Otsuka strategic goals and programs are executed smoothly.

Technology Integration: Collaborate with technical teams to ensure smooth integration of technology platforms (orchestration engine, CDP, CRM, etc.) and ensure consistency across all channels.

Establishing PM Standards: Establishing and maintaining project management standards, processes, and best practices.

Customer Experience: Champion customer-centric approaches by ensuring the integration of customer feedback and insights into the omnichannel processes to improve the user experience.

Budget Management: Oversee the budgeting and resource allocation for enterprise omnichannel initiatives, ensuring projects stay within scope and budget.

Communication Progress: Communicating to the omnichannel leadership teamwork and progress, including escalations, risks, and process improvement recommendations and/or implementation.

Vendor Management: For key external vendor partners & service providers, develop strong relationships to ensure timely and effective delivery of services and solutions.

Training & Development: Provide leadership, mentoring, and training to other cross functional project management teams on omnichannel project management best practices and strategies.

Model Otsuka's core competencies (Accountability for Results, Strategic Thinking & Problem Solving, Patient & Customer Centricity, Impact Communications, Respectful Collaboration & Empowered Development) that define how we work together at Otsuka. Key matrixed partners included: Brand Marketing, Creative / CRM / Digital agencies, Media, Market Research, Analytics, Otsuka Information Technology (OIT), Sales Operations, and Medical/Regulatory/Legal integrated business partners.

Minimum Qualifications:

• Bachelor's Degree / Advanced Degree - Scaled Agile Certification; PMP certification.

• Minimum 5+ years of experience in program management for omnichannel, digital marketing, IT, and/or a related field initiative

• Experience serving as a Scrum Master within an agile delivery team & planning associated with operational or technical delivery.

• Experience managing Email Delivery and Automation, Website Assembly, and/or Digital Media optimization.

• Strong experience with DevOps project management tools (JIRA/Azure/ServiceNow)

• Experience overseeing delivery of multi or omnichannel marketing customer experiences.

• Experience in pharmaceutical, B2B, or a customer-focused highly regulated industry.

Preferred Knowledge, Skills, and Abilities:

• Problem-solving and pragmati