Retail Associate

Job DetailsJob Location: Chatham Store - Chatham, IL 62629Position Type: Part TimeEducation Level: NoneSalary Range: $15.00 - $15.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: RetailOur Mission:  Providing people with the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement:  LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.

Job Title:  Retail Associate

Reports To:  Store Manager

Classification:  Non-Exempt

Job Summary

Our Retail Associates are the face of our mission to our customers and the community. As such, we expect our Retail Associates to work with integrity and a positive attitude at all times.  

Retail Associates are responsible for handling a variety of donated goods, collecting donations at the donor’s door, processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor. They are required to be customer/donor-focused, operate with minimum supervision, and understand business demands. 

Essential Job Duties 

The Retail Associate will be trained to perform any duty assigned in the store

Cashiering



Performs all register transactions accurately


Maintain sales floor and cash register stock level according to standards


Follow general housekeeping standards


Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing


Understand and achieve quotas to meet sales goals


Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems


Merchandise sales floor when needed 


Recovering to maintain sales floor product levels and to keep the store cleaned and organized


Perform janitorial and housekeeping duties as needed



Sales Floor



Performs all registered transactions accurately when assigned


Maintain sales floor stock level, properly merchandised (Sized) and categorized


Follow general housekeeping standards


Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing


Understand and achieve quotas to meet sales goals


Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems


Recovering to maintain sales floor product levels and to keep the store, cleaned and organized


Perform janitorial and housekeeping duties as needed



Donor Door



Check, accept, unload and process donations from the customer


Accurately maintain daily donation records


Sort and process donations according to the current LLGI Standard Operating Procedures (SOP)


Unload and load trailers and straight trucks according to standards


Perform opening and closing procedures


Prepare required records and reports


Perform janitorial and housekeeping duties as needed and act as a Material Handler when needed or assigned



Processing and Pricing



Unload, inspect, and sort donated goods following the current LLGI SOP


Grade by using quality specifications, sort into appropriate bins, price according to SOP, and assign to the staging area


Transport stock to and from workstations


Effectively manage time to ensure that work is completed efficiently and in accordance with production standards


Assume responsibility and accountability for the completion of job duties and meet production goals


Contribute to team success by involving others in work processes, decisions and actions


Perform janitorial and housekeeping duties as needed




Material Handling



Transport stock to and from workstations, donor doors, and staging areas


Assist processors in swapping full equipment with empty ones to expedite operations


Help price furniture and keep them going from door directly to sales floor


Assist in cutting cardboard and filling the cardboard gaylords


Perform janitorial and housekeeping duties as needed




Core Competencies include:

Adaptability ** Managing Conflict ** Stress Tolerance **Communication **Tenacity ** Urgency
QualificationsEssential Job Requirements

Education, Experience, and Expectations



Basic math skills 


Understands and follows LLGI policies and procedures.


Requires the ability to be consistently at work and on time on scheduled work days.


Embraces the mission, vision, and values of LLGI.


Maintains confidentiality of informat