Partner Manager

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI 

Role Description: 

From day one, you’ll be responsible for growing ShipBob’s agency and tech partner ecosystem while working closely with our go-to-market teams (sales, marketing, and revenue operations). Your primary focus will be managing relationships with partners who refer, resell, or recommend ShipBob’s fulfillment services, while also supporting a select group of partners where integration or strategic value alignments exist. 

You’ll be accountable for revenue pipeline targets (lead flow, partner-driven sales opportunities, and pipeline revenue) and program-related KPIs (new partners onboarded, revenue share sourced from partners, etc.). In addition to these KPIs, you will have rotating, project-related goals that span 1-2 quarters (e.g. developing a new integration with a key partner). 

You’ll report directly to the Senior Manager of Partnerships, and you'll have plenty of support in achieving your goals from our other experienced Partner Managers. 

What you’ll do: 

• Partner Ecosystem Management: Oversee a book of partners, ensuring they are effectively managed and supported. Develop and maintain strong relationships with key partners. Act as the primary point of contact and ensure partners are engaged and satisfied. 
• Take introductory calls with agency and tech partners within your vertical. You'll be responsible for qualifying these partners and determining fit, with a focus on driving value and lead flow from strategic relationships. 
• Partner Onboarding: Oversee the onboarding process for new partners, ensuring they have the necessary tools, resources, and training to be successful. 
• Strategic Planning: Collaborate with partners to create joint business plans that outline mutual goals, strategies, and key performance indicators. 
• Revenue Growth: Identify opportunities to drive revenue growth through partnerships. 
• Cross-functional Collaboration: Work closely with internal teams to ensure seamless integration of partner solutions and services. Coordinate with sales, marketing, and operations to deliver a smooth experience for our partners. 
• Events & Webinars: Participate in co-marketing events (virtual and in-person) at the request of the partner marketing team. As we continue to ramp up our in-person events strategy (~20-25 per quarter), the Partner Program Manager will need to be open to travel and work at conferences, VIP dinners, and expos. Each PM is exp