Commercial Services Specialist II (Manheim)

Company

Cox Automotive - USA

Vehicle Operations

Commercial Services Specialist II

Individual ContributorNo remote option; must work at a specified Cox location

No

Day

Compensation

Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Administrative position managing inventory for Commercial clients. This includes extensive verbal and email communication with both internally between departments and externally with clients. Problem solving and auditing expenses while making sure we are meeting client expectations and deadlines with the inventory. Quite a bit of multi-tasking and prioritizing needed to manage the accounts the most efficient way possible. Teamwork and a positive attitude are a must for this position.

Job Description:

• Perform data entry of required information in the AS 400 system of vehicle identification number (VIN), and other descriptive information.

• Manage account relationships, maintaining effective communications and ensuring customer requirements are met. 

• Maintain vehicle files; verify title information; log in titles when received; create and file in folders.  Work with title department to ensure that a negotiable title is obtained for each vehicle assigned to the account.

• Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the AS400 system.

• Respond to customer inquiries relating to vehicles.  Provide quality service and assist in resolving problems.

• Pull and update consignment inventory information of vehicles transmitted by customer. Investigate transmission errors. Verify vehicle eligibility for the sale and provide customer with inventory reconciliation report.

• Communicate with Transportation department to arrange required transportation or obtain information including transportation condition reports, bills, etc. Pull transmitted transportation charges as needed. 

• Establish customer vehicle files in the computer system. Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded.

• Seek floor price information from account representative and enter it into computer system.

• Review, enter, and update vehicle condition report information in the computer system. Pull and print electronic condition reports. Provide customer with copies as necessary.

• In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.

• Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each Institutional customer vehicle.

• Contact customer coordinators, service vendors and/or account representative when the information is missing, or problems occur.

 

Qualifications:

• High School Diploma/GED and 3 years’ experience in a related field.

• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline.

• OR 5 years’ experience in a related field.

• Ability to work in a fast-paced environment, receptive to change and able to multitask.

• Prior clerical or administrative experience required.

• Proficient in Microsoft Excel required.

• Commitment to providing excellent customer ser