Customer Service Specialist - St. George

Description

TAGG-N-GO CAR WASH is looking for a dynamic customer service wizard! If you make customer service look like an art - we want to talk to you! 

Overview: 

Our Customer Service Department is responsible for being an advocate for our customers.  We believe that when the phone rings, someone should answer.  Our Specialists help customers understand the value of Tagg-N-Go, are an advocate in resolving problems, and ensure customer requests are addressed in a friendly and professional manner.  

Customer Service is also involved with customer retention efforts, making outbound calls to current and past customers, asking for feedback, and ensuring extraordinary customer service.  

This position can be based out of our St. George or Lehi Support Office.  This is a full time in-office job. 

Customer Service Specialists have a wide range of responsibilities: 

• Provide extraordinary customer service with every customer interaction, whether through a call, text, or email.
• Top notch communication to resolve complaints or questions regarding products or services.
• Maintain relationships with customers through active listening and empathy.
• Help manage and maintain unlimited passholder memberships.
• Conduct regular customer calls to ensure satisfaction and retention.
• Is the front line for customer service for all locations..
• Research issues and escalate as needed to ensure customers’ needs are met. 
• Intervene in conflicts between customers and employees to help reach an agreeable solution that satisfies both parties.
• Collaborate and provide timely feedback to management to develop ways to improve service and reduce risk.
• Respond to Google reviews for all locations.
• Support and complete other projects as needed.
• Work on site periodically to understand the work and site experience.

Requirements

• 1 to 3 years of customer service experience required.
• Excellent verbal and written communication skills. 
• Ability to maintain a level head even in high stress situations.
• Ability to resolve customer complaints and issues while maintaining a professional and kind demeanor.
• Ability to offer solutions for retaining customers and troubleshoot situations.  
• Must be willing and able to work in an office setting and sit for long periods of time. 
• Full time availability required.
• Must be available between 8am to 6pm.  
• Saturday availability is required.