Sr Manager, Software Engineering

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Lead the strategic transformation of Credit products quality assurance from reactive testing to proactive, AI-enhanced, early-SDLC integrated testing practices that enable rapid, reliable delivery of financial products serving millions of users globally.

Job Description:

Essential Responsibilities:

• Manages multiple projects through direct reports and may directly manage individual software development projects. Ensures project delivery through supervision of costs, methods, and staffing
• Sets operational targets that impact their group and drives operational rigor around engineering KPIs such as unit test coverage, uptime/resiliency targets, execution velocity
• Responsible for the delivery of projects and continuous improvement that impact up to three domains
• Leads the effort in resolving highly complex or unique technical situations that impact business success or addresses future concepts, products, or technologies
• Creates the roadmap for multiple scrum teams. Responsible for turning a high-level operational strategy into a well-defined resourcing plan
• Demonstrates perseverance in pursuing difficult, complex, or ambiguous goals or problems, applying advanced analytical thought and judgment.
• Collaborates with direct team, managers in org, stakeholders, managers in other orgs and business stakeholders

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.
• Previous management experience

Preferred Qualification:

Leadership & Domain Expertise

• 8+ years managing engineering teams of 30+ people with demonstrated success in fintech/financial services
• 12+ years test engineering experience with 6+ years in leadership roles at scale
• Deep understanding of financial industry regulations, compliance testing, and high-volume transaction systems

Technical Foundation

• Computer Science Fundamentals: Strong algorithmic thinking, data structures, complexity analysis, and distributed systems design
• Classical Testing Methodologies: Expertise in formal verification, boundary value analysis, equivalence partitioning, state transition testing, and combinatorial testing techniques
• Programming Proficiency: Advanced skills in Python, Java, JavaScript with experience in test automation frameworks (Selenium, Playwright, Appium)
• Architecture: Microservices testing, API testing (REST/GraphQL), database testing, a