Security Guard

Agency

Dept of Natural and Cultural Resources

Division

Zoological Park

Job Classification Title

Security Guard (S)

Position Number

65034223

Grade

NC01

About Us

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department’s vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team!

Description of Work

The North Carolina Zoo is seeking an experienced emergency operations individual with Emergency Medical Technician (EMT) certification. The Emergency Operations Branch plays a crucial role in supporting the North Carolina Department of Natural and Cultural Resources (NCDNCR) and the NC Zoo by providing a variety of public safety services and programs. These efforts are aimed at creating a secure environment for guests, employees,
facilities, and diverse collections of animals, plants, and art. The range of services includes around-the-clock security, parkwide radio and telephone communication operations, emergency response and planning, management of life safety systems (such as sprinklers, fire hydrants, fire extinguishers, and fire alarms), medical services delivered by Emergency Medical Technicians (EMTs), parking and traffic control, escorting vendors and contractual staff, conducting or assisting with tours, delivering public information and education, overseeing a lost and found program, and facilitating access to the Park after regular hours. The branch's operations are intricately integrated into the strategic and operational planning of the Zoo. The team within this branch is responsible for executing security operations in a manner consistent with the Zoo's identity as both a tourist destination and an accredited institution. This position operates under the direct supervision of the Emergency Operations Branch Supervisors.

Key Responsibilities include but are not limited to:
· Provide outstanding customer service to park guests.
· Aid guests in navigating the Zoo premises.
· Assist in escorting guests out of the park.
· Assist in parking vehicles and directing traffic.
· Manage lost or separated guests.
· Respond appropriately and assist in emergency situations.
· Always interact with guests and staff in a professional manner.

Knowledge Skills and Abilities/Management Preferences

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Please note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above. 

Recruitment Range: $31,200.00-$42,432.00 

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred:

• The selected candidate must have and maintain North Carolina Emergency Medical Technician (EMT)certification.

• OR: the selected candidate must be able to obtain their EMT certification within one year of employment.

Position / Physical Requirement: 

• Job offer is contingent upon passing a pre-employment screen conducted by assigned provider. 

• This Position is designated as Essential/Mandatory and is required to work adverse weather events and may be called to work special events.

• This position works a rotating work schedule, including weekends and Holidays. Hours 8:00AM-6:00PM.

• Must be able to work split weekends, holidays and