Field Service Engineer - EUV

Introduction

Customer Service Engineers at ASML are responsible for servicing our lithography machines and responsibilities may include the installation, upgrade, qualification, diagnostics, repair, and/or maintenance of those machines at our customer sites. This Customer Service Engineer - NXE has daily interaction with customer and interfaces often with specific senior engineers/line managers of both internal and external customer. This person will be able to handle most problems on his/her own and independently executes the defined action plans for regular and irregular maintenance activities. The Customer Service Engineer will work independently on diagnostics and maintenance, whilst being reviewed on end results.

Roles and responsibilities:

Customer Service Engineers are ASML’s first line of support and work directly on our machines at customer sites. The job requirements and duties include, but are not limited to the ability to: 

• Diagnose and identify root cause and define the action plan for solution. 

• Execute action plans independently and handle most technical problems on his/her own. 

• Escalate when needed by providing clear problem statements and technical communication. 

• Interface regularly with internal and external customers on planning and action progress. 

• Adhere to safety requirements including pre-work safety assessments and wearing PPE such as respirators, harnesses, hard-toe shoes, bump cap or hard hat, etc. 

• Hands-on hardware above, beneath, and around machine including ladders and platforms  

• Properly handle, package, administer, and return parts and tools after work is complete. 

• Provide continuous improvement such as defect or failure analysis reports, post-mortems, procedure updates, and opportunities for reducing cycle times and costs. 

• Keep up to date with latest machine changes by continuous learning and training.

Education and experience 

• An associate degree in an engineering or technical field is required or prior equivalent experience working in a technical or technician role in work environments such as military, aviation, automotive, electrical, machining, in lieu of degree will be accepted.

• 1+ year(s) of work experience is required

• The ability to fluently speak, read, and write in English is required.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. 

To thrive in this job, you’ll need the following skills & characteristics: 

• Mechanical aptitude and ability to troubleshoot electronics, pneumatics, hydraulics, control systems, software, and general knowledge of semiconductor processes.

• Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software. 

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.  

Other information 

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology. 

You must be work authorized in the United States without the need for employer sponsorship.

• This role will work compressed work week (12hr shifts, 7am/pm-7pm/am), alternating 3-4 days/week. 

• Work day or night shift

• Work up to 12 hours in a customer clean room wearing a cleanroom Gore-Tex suit. 

• Work up to 12 hours in a clean room while wearing a cleanroom Gore-Tex suit and PPE

• Travel internationally and domestically for training or cross-site support

• Training travel will include an initial 4-week training and may also include furt