Technical Account Manager (SDK)

About Moloco: 

Moloco is a machine learning company empowering organizations of all sizes to grow and unlock the full value of their unique first-party data, elevating the traditional path to performance advertising. While the largest technology companies have proven the speed and scale of ad-targeting utilizing data— the same robust performance powered by machine learning has previously been unavailable beyond their platforms. 

That's where Moloco steps in. With Moloco's powerful combination of cutting-edge machine learning technologies, we play a unique and visible role in shaping the digital economy, all while allowing companies to stay independent and scale.

An industry leader at the nexus of machine learning, performance marketing, and visionary product infrastructure, Moloco is advancing the advertising technology industry. We ranked #95 in the Inc. 5000 fastest-growing private companies for 2022. We ranked #91 among Deloitte’s 2021 Fast 500 and have been certified by 91% of the company via Great Places to Work. Check us out on Glassdoor and be sure to get an inside look at working at Moloco on Instagram, Twitter, and Youtube. 

Moloco is headquartered in Silicon Valley, with offices in San Francisco, New York, Los Angeles, Seattle, London, Berlin, Seoul, Singapore, Beijing, Gurgaon, and Tokyo. 

Creating a diverse workforce and a culture of inclusion and belonging is core to our existence. To reach our goals, diversity of talent and thought is a critical component to how we operate as an organization. Our workforce is our superpower, and we know that fostering a culture of inclusion, authenticity, and belonging will allow us the greatest opportunity to carry out our mission -- to empower businesses of all sizes to grow through operational machine learning.

Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now!

The Impact You'll Be Contributing to Moloco:

The Technical Account Manager (TAM) plays a key role in ensuring new SDK partners are on-boarded smoothly and with the care and attention necessary to work through potential bugs or other technical issues that may arise during the SDK integration process. SDK partners play a key role in helping drive increased performance for Moloco advertisers and in turn revenue for the business and our publisher partners utilizing the SDK.

Here’s what you’ll be working on:

The Technical Account Manager works in the Supply team helping to on-board new SDK partners. The TAM will work with the SDK sales lead and be the point of contact for all technical matters with the partner’s technical and monetization team. General responsibilities include: 

• Work closely with client lead to ensure the SDK integration goes smoothly. 
• Based on your technical knowledge, provide guidance on any technical risks that arise during SDK testing and integration.
• Manage a diverse and sometimes complex scope of potential technical issues across multiple client engagements.
• Work directly with the SDK development team to resolve issues and escalate as necessary for confirmation of solutions or other options.
• Proactively identify and work with the customer to resolve technical issues and bottlenecks.
• Collaborate with the SDK Sales team to demonstrate value in the pre-sales process.

Here is what you need to succeed:

• Experience in a client-facing technical role (as a developer or as a consultant).
• General understanding of the ad tech landscape highly regarded.
• Previous experience working with SDK integrations in mobile applications strongly desired.
• Ability to effectively troubleshoot and identify technical issues and errors during the publisher onboarding process.
• Ability to understand how coding works (no actual coding required).
• Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience.
• Excellency in time management, tas