Client Technology Analyst

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Responsibilities

• Act as the primary point of contact for clients, understanding their business objectives, requirements, and challenges.
• Manage relationships with customers and partners technology teams.
• Design and define end-to-end solutions that align with clients' business goals, leveraging appropriate technologies, methodologies, and best practices.
• Provide technical leadership and manage project teams and our customers, ensuring that solutions are implemented efficiently and effectively.
• Define detailed architectural documentation, including diagrams and technical specifications, to ensure clear communication and understanding.
• Manage stakeholder collaboration and customer relationships to gather and analyze requirements, translating them into actionable plans and technical specifications.
• Identify and manage potential risks and issues early in the project lifecycle, and proactively develop mitigation strategies.
• Ensure the quality of solutions through design reviews, code reviews, and testing strategies, adhering to industry standards and best practices.
• Stay updated on emerging technologies, trends, and best practices in solution architecture, and contribute to the continuous improvement of processes and methodologies.
• Evaluate new technologies and tools to determine their applicability and potential benefits for the organization and our customers.
• Define, develop and enforce architecture standards, ensuring all solutions are consistent with company policies and best practices, and easy for our customers and partners to use.
• Conducts market research to fully understand, gather ideas and learn from similar products existing inside and outside of the fleet management industry.
• Works directly with business, customers, and IT stakeholders to create and adhere to project timelines.
• Attend project status meetings during the design and development phases of projects for awareness as well as input regarding customer usability perspective.
• Answers questions from the Commercial Helpdesk team regarding customer solutions
• Lead the design of high-quality, scalable, and maintainable software solutions that meet business requirements
• Provide technical leadership and guidance to internal, customer and partners’ technology teams throughout the project lifecycle
• Monitor the performance of implemented solutions to ensure they meet performance and scalability requirements.
• Mentor and coach junior members of the team, fostering a culture of continuous learning and improvement
• Perform all other duties and special projects as assigned

Education and/or Training:

• Bachelor’s degree in computer science, Information Technology, or a related field. A Master’s degree is a plus
• API and API Framework Certifications or Experience
• Experience with Holman client-facing technology a plus.
• AGILE development, SDLC Experience, PowerBI Knowledge, Embedded Analytics experience helpful.
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

Relevant Work Experience:

• 5-7 years experience
• Prior experience in a client-facing role including virtual and in-person interaction is preferred.
• Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information.
• Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security

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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our jo