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Exemption Status:

Non-Exempt

Schedule Details:

Monday through Friday, Weekends (Saturday and Sunday)

Scheduled Hours:

2p-1030p

Shift:

2 - Evening Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10020 - 3326 Send Out

Union:

UFCW (United Food and Commercial Workers)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Prepares samples for shipping to reference laboratories by measuring and adjusting urine sample pH, weighing and aliquoting stool, processing samples by adding specialized stabilizers, centrifugation, incubation and pipetting specific volumes into shipping tubes.
2. Coordinates and handles the manifesting, packing with appropriate temperature control, and shipping of laboratory samples according to DOT regulations.
3. Handles complex issues/problems identified or reported by reference laboratories by documenting the occurrence of and suggested resolution of problems in the laboratories’ problem tracking system, to facilitate a timely resolution of all problems/issues.
4. Creates case documentation for laboratory information system new test builds, and edits.
5. Performs quality assurance, records temperatures, and performs monthly maintenance as required.
6. Monitors outstanding sample management reports, monitors exception reports from reference laboratories and performs supply inventory.
7. Performs a variety of routine duties such as preparing reagents and stains, preparing slides and specimens and disposal of biohazardous waste.
8. Investigates and/or resolves other testing requests as assigned by Manager of Referral Testing.
9. Conducts the above activities in a manner that helps to manage and maintain customer relationships, provides the best testing service for patients, and to ensure laboratory services provided to Medical Center and non-Medical Center clients meeting customer needs.
10. Provides recommendations to the Manager of Referral Services regarding possible process improvements or other actions to reduce the occurrence of problems and/or improve quality.

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Preferred:
1. Associates degree is strongly preferred.  

Experience/Skills:
Required:
1. Minimum of 3 years related experience in laboratory environment, with demonstrated related technical experience or an equivalent combination of education and experience. 
2. Strong working knowledge of lab operations and knowledge of medical terminology required.  
3. Demonstrated highly effective problem-solving abilities with strong attention to detail. 
4. Strong interpersonal skills with emphasis on diplomacy, professionalism, and good listening techniques.  
5. Demonstrated ability to manage multiple tasks and prioritize effectively under pressure. 
6. Experience utilizing personal comput