Manager of Clinical

About the Company:

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

About the Role: 

The Manager, Clinical will drive our client centered culture by thoughtfully balancing the pace of working in a start-up and leading diverse clinical teams. Candidates must be licensed Masters level Clinicians or Psychologists who are committed to the importance of systematic thinking, measurement informed care and passion for creating an environment where clinicians can thrive. This position will maintain a small clinical case-load as well as daily team management, providing strong, consultative management. It is our goal to create a clinical culture that will lead to the best care for our clients.

Management Responsibilities Include: 

• Ensures a safe, secure, and compliant work environment.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
• Build and manage a high-performing team, including hiring, training, and development.
• Provide leadership to the team, including setting goals, providing guidance, and ensuring the team's overall success.
• Set performance expectations and goals for team members. Conduct regular performance evaluations, provide feedback, and address performance issues. 
• Identify skill gaps within the team and develop strategies for filling those gaps. Support employee development through training, mentoring, and coaching. Identify high-potential employees and create succession plans.

Duties/Responsibilities: 

• Building Culture and Community 
• Team Leadership: Engaging in our “One Octave” community by leading a weekly case consultation group, supporting team members by providing feedback on performance, supporting your team by developing communication plans to  share information across the organization.
• Recruitment: Lead hiring of the best-fit clinicians and being accountable for smooth onboarding; participating in interview panels for peer manager hires.
• Enterprise Collaboration: Supporting cross-functional work (e.g. DEI initiatives, product, marketing, clinical research projects), embodying the mission and vision of Octave.
• Learning & Development: Collaborating with other clinical leaders to develop team training opportunities, sourcing speakers and subject matter experts for continued learning.
• Community Events: Plan offsites, clinic and cross-functional culture-building activities to maintain cohesion across the organization.
• People Management 
• Equitably lead and retain the best providers, with the objective of building a diverse and inclusive team.
• Monitor clinician schedules for full utilization, lean in to understand clinical caseload risks (including burnout prevention), manage PTO, sick days, CEUs in service of career development, management of caseload, and facilitation of employee engagement.
• Ensure clinician compliance with regulations, safety protocols, documentation standards.
• Adherence to best practices based on the licensure of your team.
• Meeting 1-on-1 as needed with clinicians to discuss cases, content, performance  and provide career development and performance feedback.
• Point-person for clinical issues related to risk/legal/limits of Octave services.
• Leading team meetings for collaboration between clinicians and other parts of the company. Facilitate flow of communication from team level to other parts of the company. 
• Clinical Care
• Conduct Assessments: Perform comprehensive assessments to understand clients' psychological and emotional needs, including gathering information about their background, medical history, and presenting issues.
• Develop Treatment Plans: Create individualized treatment plans with measurable goals that align with clients' needs and therapeutic objectives.
• Provide Therapy: Deliver evidence-based therapy interventions. Engage clients in a therapeutic process that fosters self-awareness, resilience, and positive change.
• Monitor Progress: Track client progress using standardized measures such as the PHQ9 and GAD7,and adjust treatment plans as needed to meet evolving needs and goals, providing feedback and encouragement.
• Crisis Intervention: Respond to clients in crisis, using de-escalation techniques and assessing