Experienced Field Auto Damage Adjuster - Oakland, CA

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

 

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

 

The role of the Field Auto Adjuster is to assess and evaluate damage to a vehicle (may include automobiles, motorcycles, all-terrain vehicles, and recreational vehicles) and calculate appropriate compensation for insurance claims. Field Auto Adjusters inspect damaged vehicles both physically and virtually, gather evidence, estimate repair costs, and communicate with multiple stakeholders – policy holders, claimants, repair facilities, and tow yards - to facilitate fair claim settlements.

Key Responsibilities

 

• Help customers navigate the claims process with empathy and efficiency, providing support and guidance throughout
• Create accurate estimates and supplemental reports by reviewing photos and potentially utilizing video or physical inspections
• Search for the necessary parts to ensure precise estimations
• Review, negotiate, and resolve issues with repair facilities, customers, and claimants
• Handle multiple tasks, including field inspections, quick photo claims, waivers, virtual assistance, technical reviews, and total loss assessments
• Utilize data and analytics to solve problems and contribute ideas to achieve team goals
• Work independently as part of a virtual team, occasionally visiting local offices
• Start your day from home and travel to different locations to deliver outstanding customer service and help restore lives
• Participate actively on camera during online meetings and training sessions in our virtual environment

Notice of Licensing Requirement

 

• As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets
• All required licenses will need to be obtained within 60 days of hire
• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal

Work Location

 

• This position is a field-based role. To be eligible for this role, you must be located in the Bay Area: Oakland, Concord, Hayward, Livermore, Pleasanton
• This position is eligible for a monthly internet stipend of $80 to offset the costs of internet expenses
• Company car may be provided

 

Required Education and Experience

 

• High School Diploma/GED or higher
• Minimum 18 months of experience writing auto damage estimates
• Proficiency using auto estimating programs such as CCC One, Audatex, and Mitchell
• Valid drivers license 

Functional Skills

 

To be successful in this role, a Field Auto Adjuster should possess the following skills:

 

• Automotive Knowledge: Solid understanding of vehicle mechanics, parts, and repair processes
• Insurance Expertise: Familiarity with insurance policies, coverage types, and claim procedures
• Analytical Abilities: Strong analytical skills for assessing damage and estimating costs
• Attention to Detail: Thorough and accurate documentation and assessment
• Communication Skills: Excellent verbal and written communication to interact with stakeholders
• Customer Service: Ability to provide empathetic and responsive customer service
• Time Management: Strong organizational skills to handle multiple claims and meet deadlines
• Problem