HCM Client Support Specialist

Who We Are:

ContinuumCloud offers a spectrum of cloud-based software solutions intentionally designed to meet the unique needs of the behavioral health and human services industry. These solutions include an EHR platform, powered by Welligent, an HR & Payroll system, powered by DATIS HR Cloud, as well as a Patient Engagement Platform, powered by CaredFor. Through these offerings, ContinuumCloud empowers organizations to provide high-quality care and deliver on their mission.

The Role:

ContinuumCloud is growing rapidly and seeking an HCM Client Support Specialist to be a part of our talented team. Our Client Support team helps to ensure that our clients are getting the most out of our software, e3. You will have an aptitude for learning HR software solutions, a passion for service, and problem-solving ability.

How you’ll make an impact:

• Be an e3 champion, maintaining knowledge of existing and new functionality and compliance changes
• Manage a queue of HR, Payroll and Time & Attendance cases, prioritizing issues based on priority and customer impact
• Deliver a memorable customer experience with every contact, ensuring the professional handling of every service request
• Provide unmatched telephone and email support to internal and external customers
• Solve complex problems, drive change, and implement solutions
• Handle time-sensitive customer issues
• Collaborate with your peers and our Technical Developers to identify solutions or workarounds
• Perform efficient incident management while maintaining support quotas

Requirements

What you bring to the role:

• 2 years' experience supporting or implementing Payroll software solutions, benefits experience is a plus
• An FPC or CPP certification supporting your understanding of complex payroll scenarios, emphasis will be on payroll software support
• Excellent analytical, problem solving and multi-tasking skills
• Strong technical problem-solving skills, with an ability to troubleshoot complex application issues
• Passion for building strong relationships with customers and internal partners
• Ability to generate a sense of urgency and engage appropriate teams
• Skills to manage urgent issues to resolution in tight timeframes and competing priorities
• Excellent written and verbal communication skills, with an emphasis on a positive tone, proper grammar, and spelling in English

Benefits

We care about the health and well-being of our team. We provide a comprehensive benefits package including:

• 100% employer-paid medical insurance
• 401k plan with company match
• Company-funded Life, AD&D, and Disability Insurances
• Company-sponsored training and certification programs
• Open PTO program
• Company holidays include New Year’s Day, Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, the Friday after Thanksgiving, Christmas Day and, 2 Floating Holidays
• Parental Leave
• Perks in our offices include paid parking, an on-site gym, catered lunches, and healthy snacks

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.