Operation Key Account Manager (KAM)

 

 

Key Purpose

 

*Ideal candidate with strong Operations in Facilities Management background and knowledge of Food & Beverage exposure*

 

The Key Account Manager for Riot Games is to ensure that all functions, initiatives, and priorities support the customer’s business strategy. This position is responsible for the effective and efficient functioning of the operation(s) within the guidelines established by the client organization and the corporation. He/She/They are responsible for continuous improvement and will drive and optimize performance and contract obligations, deploying Guckenheimer/ISS standard processes and concepts. The Resident District Manager will also identify and leverage innovative initiatives and best practices, constantly focusing on driving compliance.

 

Success Criteria

 

• To build and grow the account and organization with an entrepreneurial mindset
• Be able to anticipate client needs, deliver on those needs, and exceed expectations
• Identify opportunities and solve deficiencies before they become long-term issues
• Ability to adapt and pivot at a moment’s notice in a fast-paced and demanding environment
• Being knowledgeable on current trends within the hospitality and food industry

 

Key Areas of Collaboration and Influence

 

• Develop, manage agendas, and lead weekly management team meetings using provided online tools
• Ability to effectively communicate, motivate, and interact with all levels within the organization to help build and speak to the culture of Guckenheimer/ISS
• Creating and developing relationships with local vendors, other department leads, and individuals
• Managing client and customer relationships

 

Ideal Candidate Experience

 

• 5+ years of operations in facilities and food service management experience, ideally in a manager role
• Bachelor’s degree in Facility Management or related field preferred
• Strong supervisory background desirable, not required, along with good customer service experience
• Strong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, PowerPoint)
• Excellent time management skills; able to organize and work independently; bilingual is a plus
• Experience managing a team of management and staff of 20+ employees (hourly and salaried)
• Positive attitude and dependable under pressure - an excellent role model, motivator, and leader
• Passion for facilities management, innovation, and creative experiences
• Successful coaching and teaching skills with peers, individuals, and teams
• Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
• Demonstrate good judgment and decision-making skills
• Working knowledge of Google Docs, Microsoft Word, Excel, and PowerPoint
• Client interaction experience in an informal setting and formal meetings
• Ability to work independently as well as in a team
• Ability to work in a fast-paced and changing environment
• Manager ServSafe Certified or ability to be certified immediately after hire

 

Key Accountabilities

 

• To satisfy the needs of the client and customer by providing high-quality, cost-effective facilities management with some food focus that delivers on all core program expectations
• To develop, in conjunction with Guckenheimer FM standard programs, attractive menus meeting the needs of the customers at that location
• To interview and hire unit staff employees following corporate, client, Federal, State, and local regulations
• To participate and lead in establishing corporate employee training and development programs as instructed by the Area Manager
• Maintain accurate and timely accounting and financial records, including forecasting, declining budgets, and payroll. Prepare and monitor unit operating budgets in cooperation with client guidance
• To maintain sanitary and safe operation by Federal, State, and local health regulations; this includes following NSF and HACCP guidelines to prevent food-borne illnesses, allergen contamination, and core program expectations
• Establish effective communication channels with customers and client management, which provides a system of feedback on the overall success of the operation. This feedback should lead to the implementation of operational improvements that better meet the needs of both clients and customers
• To manage the entire process in the planning of procurement, inventory control, and supply chain activities, ensuring effectively functioning processes
• Train staff on appropriate ways to buil