RPS Operations Manager

Alternate Locations: Work from Home; US All Regions

 

 Work Arrangement:

Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 73738

 

The Role at a Glance

We are excited to bring on an Operations Manager to join the Retirement Plan Services organization in a work from home environment. 

 

Background Details
As the Operations Manager, you will manage RPS Death Claims and RPS Money Out teams. You will oversee the teams and their processes, providing subject matter expertise, coaching, training and developmental opportunities. You will also oversee the management of complex financial data to ensure that all information is complete, in good order and completed timely and accurately. You will partner and build relationships cross functionally that lead to providing an exceptional customer experience. You will also drive process improvements to deliver enhanced results, increased customer satisfaction, and streamlined processes for efficiency, effectiveness, and reduced risk.

What you'll be doing

• You will lead the Death Claims and Money Out teams in an environment that is constantly changing due to reengineering efforts as well as strategic and organizational initiatives. You will establish and implement individual and team priorities, performance goals and objectives to ensure completion of responsibilities on the team. You will manage and evaluate individual and team performance and take action to meet and/or exceed performance standards. 
• You will provide training and development opportunities, including stretch assignments, for team members and give honest and open feedback to aid in the development of talent. You will build organizational capacity, ensuring top talent is hired and retained. You will also ensure the team is appropriately trained and cross trained and you will design and implement the team’s training plans based on assessment of team needs. 
• You will serve as a resource to team members and internal/external stakeholders on complex assignments and projects. You will manage the processing and administration of more complex data and financial transactions. You will also provide subject matter experience and guidance to team members on more complex data and financial processing. 

What we’re looking for

Must-haves:

• 4 Year/Bachelor's degree or equivalent work experience or 4 years of experience in lieu of Bachelor's. 
• 5+ Years of experience in Client Customer Support and Operations that directly aligns with the specific responsibilities for this position, including 2+ years of managerial, supervisory, and/or demonstrated leadership experience.
• Ability to work with other in a fast paced, team environment. 
• Confident, comfortable communicator with strong written and verbal communication skills. 
• Excellent organization skills with the ability to prioritize workload and multitask while maintaining strict attention to detail.
• Strong relationship management skills with internal clients (e.g. management, peers and colleagues).

 

Nice-to-haves:  

• Retirement plan operations experience.
• Ability to ensure workloads are appropriately balanced among team members. 
• Ability to successfully hire, retain, develop, and coach staff via a culture of real-time performance feedback with the ability to build both technical and leadership skills. 
• Strong project management skills including critical ability to coordinate and balance multiple projects in a time sensitive environment, under pressure and meeting deadlines. 

Application Deadline

Applications for this position will be accepted through November 8, 2024, subject to earlier closure due to applicant volume. 

 

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.

• Leadership development and virtual training opportunities

• PTO/parental leave

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  Lincoln Financial

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