Bakery Manager

Overview

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

 

Mgr, Bakery

 

Job Purpose

Job Summary

Manages the daily operations of the bakery department. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs being mindful of merchandising standards, product levels, shrink, and sales trends. Supervises, trains, and develops team members on performance of their job and provides coaching as needed. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. This is a working management position that requires a balance of physical labor, delegation, team building, leadership, planning, and administrative work.

 

Key Performance Indicators (KPI) - What Success Looks Like

 

Department Overall Satisfaction % - Gauges the customer experience in your respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability.

Sales to Purchase % - Ensures the department is profitable by forecasting correctly and ordering as needed.

 

Production Planning Compliance % - Positions the department for strong sales by providing good information into the system to extract the best data out of the system.

 

Essential Responsibilities - What's Expected of Me

Percent Of Responsibilities

Responsibility                                                                                                                          % Of Time

SERVICE:                                                                                                                                    40%

Creates an environment that enables customers to feel welcome, important and appreciated to help build and retain customer confidence and loyalty. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company’s expectations for at shelf product availability, freshness, quality and value. Trains department associates on freshness, inventory levels, stocking and ordering and shelf conditioning. Offers customers assistance in finding or suggesting product.

Ensures customer requests and special orders are fulfilled.

 

 

 

LEADERSHIP:                                                                                                                              19%

Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Establishes goals for merchandising, sales and profits and empowers the team to meet or exceed the goals.

Develops adequate scheduling to manage customer volume throughout hours of operation. Adheres to all local, state and federal laws, and company guidelines.

 

 

 

 

FINANCIAL:                                                                                                                               20%

Completes daily and weekly administrative tasks (communications, online training,

scheduling, pricing changes, order, etc.) Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Plans, organizes and performs the inventory process. Utilizes production planning tools to accurately produce fresh products and ensures discarding or markdown processes are followed to reduce shrink. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperate logs per policy.

 

 

 

 

COMPLIANCE/SAFETY: