Workplace Experience Manager

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.

We use efficient technology that lets homeowners buy directly from us to keep costs down. This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2024).

• Forbes' America's Best Startup Employers (2021- 2023).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

We are looking for an enthusiastic, detail-oriented, and organized Workplace Experience Manager to join our People Team at Kin. Based in our Chicago office, this role requires in-person work five days a week and will be the go-to resource for managing office logistics and coordinating in-office events. You'll ensure smooth collaboration between local and remote teams while maintaining a tidy, welcoming, and well-organized office environment. Additionally, you will oversee company swag and office supplies, support the planning and logistics for team-building events, and assist with various administrative tasks. As a key member of the Learning & Engagement team, you will play an essential role in ensuring the office environment fosters connection, engagement, and productivity.

A day in the life could include: 

Office Management & Organization

• Maintain a professional, organized, and welcoming office environment by keeping the workplace tidy and providing support to all Kin employees and guests.

• Track and process supply orders, coordinate deliveries, and ensure food and supplies are adequately stocked. 

• Create and share resources and communications around workplace events and updates.

• Provide backup administrative assistance, including scheduling and calendar management.

• Manage relationships with office vendors and research new vendors to improve office services.

• Oversee mail processing, including virtual mail sorting and FedEx shipments.

• Submit and reconcile expenses, ensuring accurate budget allocation and tracking office spending with receipt reconciliation in our expense platform.

• Communicate with the landlord and building management regarding maintenance, deliveries, and other needs.

Onsite & Event Planning

• Act as air-traffic-control for all Kin events by overseeing general planning, helping execute the events and support leaders booking large-scale onsite events.

• Organize team outings and dinners, including contract negotiation and submission to the company procurement system.

• Creating meaningful events and experiences both in-office and remotely, with a large focus on turning the office into a destination for local Kinfolk.

• Plan, design and execute engaging events both in office and virtually. 

• Collaborate with IT for the setup and maintenance of virtual meeting equipment.

• Negotiate group rates with local hotels, secure contracts, and submit them for review in the company procurement system.

• Greet  and sign in visitors and create employee ID badges.

• Manage catering orders, event setup, and post-event cleanup.

Workplace Experience & Employee Engagement

• Support the new hire onboarding process by partnering with the rest of the Learning & Engagement team.

• Coordinate new hire welcome boxes, employee gifts, and team-building events.

• Own the company swag program, handling inventory, vendor relations, and shipping.

• Collaborate with the People Team to create positive employee experiences at multiple stages of the employee lifecycle.

• Schedule office events and maintenance in shared office and onsite calendars.

I’ve got the skills… but do I have the necessary ones?

• At least 2 years of experience in office management, with a passion for creating and maintaining an organized, efficient, and welcoming workspace.

• Proven experience planning and executing events, including logistics, vendor coordination, budgeting, and managing multiple event