Outsourced Solutions and Managed Services Director, SDMO Operations Director - SIAM Back-Office Processing Support

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

*All RSM locations and hybrid/remote flexibility will be considered.

Outsourced Solutions and Managed Services Director - SDMO Operations Director – SIAM Back-Office Processing Support - Location Flexible

RSM is a leading provider of audit, tax, and consulting services to middle-market businesses and entrepreneurs across a broad range of industries. RSM’s Outsourced Solutions and Managed Services team provides a strategic bridge between business development, practice leadership, customers, and internal operations. This newly created team offers the opportunity to work in a startup type environment and help build the offering from the beginning and help shape the future of the Managed Services Practice.

An Operations Director overseeing the back-office processing support of the SIAM (Service Integration and Management) delivery framework plays a crucial role in ensuring the efficient and effective operation of back-office processes. This role involves managing teams, optimizing processes, and ensuring alignment with the SIAM framework to deliver high-quality services. Strong leadership, organizational, and communication skills are essential for driving operational excellence and continuous improvement.

Key Responsibilities:

• Oversee the back-office processing support for the SIAM delivery framework.
• Manage and lead back-office teams, providing guidance and support.
• Develop and implement process improvements to enhance efficiency and effectiveness.
• Ensure compliance with SIAM framework standards and best practices.
• Monitor and report on operational performance metrics.
• Collaborate with SIAM service providers and internal stakeholders to resolve issues.
• Conduct regular reviews of back-office processes to identify areas for improvement.
• Manage risks and issues related to back-office operations.
• Ensure timely and accurate processing of back-office tasks.
• Provide training and support to back-office teams on SIAM processes and procedures.

Key Deliverables:

• Operational performance reports and dashboards.
• Process improvement plans and implementation reports.
• Compliance reports with SIAM framework standards.
• Risk assessment and mitigation plans.
• Training materials and user guides for back-office teams.
• Regular review and audit reports of back-office processes.

Required Skills and Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or related experience in a public accounting firm.
• Minimum of 10 years of experience in operations management or a related role in a managed services environment.
• Strong understanding of the SIAM delivery framework and ITIL qualified.
• Proven leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in operations management tools and software.
• Ability to work independently and collaboratively within a team.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
• Strong attention to detail and ability to manage multiple priorities.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical