This person assists Patient Relations by managing the complaint and grievance line for Saint Francis Hospital and provides administrative data entry and distribution support for regulatory data capture

What you will do 

• Contribute to overall quality of care by treating all patients with respect and dignity

• Prioritize, plan, organize, and manage complaint line

• Document in the patient relations module the complaints and grievances received

• Notify managers of the complaint or grievance timely to begin investigation and resolution process

• Initiate grievance initial letter acknowledging receipt to sender or caller to meet CMS regulations for timeliness

• Provide administrative and clerical support to Quality, Patient Safety, Regulatory Affairs, and Patient Relations

Minimum Qualifications 

• Associates Degree and/or equivalent experience with data support and patient relations preferred

• Three (3) years’ experience providing superior administrative support and interpersonal interactions with staff and patients

• Excellent communication skills including verbal and written and implementation of these skills in telephone and interpersonal conversations

Position Highlights and Benefits

• Full time 40hrs M-F days

• Excellent benefits - starting day 1!

Ministry/Facility Information

Saint Francis Hospital is committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment.   We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England.