Replevin Sr. Unit Manager - Hybrid

Replevin Sr. Unit Manager - Hybrid

As a Sr. Unit Manager at Capital One, you will lead multiple functions/teams within the Vehicle Resolutions Channel, consisting of front line associates at various levels. This role will be responsible for the replevin and associated legal strategy operational processes and execution along with other designated functions supporting repo operations. Creating excitement, maintaining high levels of morale, and leading optimistically through change are essential for leaders within Capital One. Sr. Unit Managers manage, lead, develop, coach and motivate multiple direct report leaders and ~25-60 non-exempt associates indirectly. 

General Responsibilities:

• Consistently meet or exceed all performance objectives

• Lead teams of typically 25-60 associates 

• Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics

• Build and maintain an engaging culture of inclusion, empowerment, and enablement

• Develop direct reports to live out the Capital One Leadership Profile and to grow into effective coaches

• Prepare and deliver monthly performance reviews for direct reports

• Consistently monitor and manage metrics daily/weekly/monthly

• Own performance and report out monthly in experience level MBR to review business results

• Motivate and develop associates and help them achieve their career aspirations.

• Work autonomously and problem solve independently whenever possible, leveraging team and business partners on more complex problems

• Manage budget, staffing, performance, local ops strategy and roadmap and drive roadmap throughout the year

• Manage performance and relationships with multiple law firm vendors

• Come into the Plano office when needed for affidavit signing or when other business needs require it or when asked to do so (typically 1 day per week but subject to change)

• Travel when required for in-person court hearings or other applicable visits or travel as needed by the business (estimated <10% travel)

• Represent Capital One in virtual or in-person court hearings when required for replevin court proceedings

• Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to team associates

Location: This role is hybrid, where you will be expected to spend about half of your working time in the Plano office and half working virtually. 

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 3 years of experience in People Management or vendor management experience

• At least 3 years of auto finance experience

• At least 3 years of Google Suite or Microsoft Office experience

Preferred Qualifications:

• Bachelor’s Degree or Military Experience

• At least 5 years experience in People Management

• At least 3 years experience in Process Management

• At least 5 years of auto finance experience

• Lean, Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $93,400 - $106,600 for Sr. Unit Manager

 

 

 

 

 

 

 

 

 

 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be