Jobs and Careers

SUPV I CUSTOMER SERVICE

Miamisburg, United Statesfull_timeVerifiedPosted 19 Jun 2026

💰 $83,600/yr($55,700/yr – $83,600/yr)

About the role

Job Posting Title: SUPV I CUSTOMER SERVICE
Job ID: 153654
Job Code: 30003113
Education Experience: High School or Equivalent
Employment Experience: 3-5 years

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

The Customer Service Supervisor I, under guidance of the Customer Service Country Manager, is responsible for the day-to-day management of the Customer Service team and its activities. This includes, but is not limited to, managing resources, performance management and development, and providing coaching as necessary. In addition, the Customer Service Supervisor I will focus on process improvements within the Department as well as identifying/implementing change to maintain the strategic vision of the Department. Finally, the Customer Service Supervisor I will work with the Customer to establish and maintain a Customer business relationship to provide total Customer satisfaction and increase sales.

Position Responsibilities:

Managing a team of customer service associates, focusing on time & attendance, performance reviews, and career development
Developing self-directed teams that provide excellent service to our Customers
Meeting customer requirements by implementing the most efficient processes available
Reinforcing a positive team atmosphere
Builds and maintains strong business relationships with Customers to drive an exceptional Customer experience
Understands business processes and makes proactive decisions, effectively solving Customer issues, and increasing sales
Independently, or as a team member, investigates and resolves Customer issues
Identifies and drives corrective actions and improvement projects that will raise Customer satisfaction levels
Teaching team members to solve problems and empowering them, when appropriate, to implement solutions on their own
Performing various administrative tasks inherent in the position

Job Requirements

Due to ITAR regulations, current US citizenship or US lawful permanent residency (green card) is required to apply for this position
Proficiency in SAP
Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)
Strong analytical skills
Strong interpersonal skills and ability to consistently demonstrate working in a team
Ability to work with all levels within the Supply Chain
Strong strategic thinker
Time management
Attention to detail
Strong organizational skills
Strong written business and technical communication skills
Assesses personal performance against established measures using strong analytical skills
Project management skills in execution of business process projects
Proven ability to engage others and develop strong, positive working relationships
Strong customer orientation
Ability to work well with little supervision
Ability to train and develop junior staff

What your background should look like

Bachelor’s degree strongly preferred
2-4 years’ experience in Customer Service role or prior related work
Prior supervisory experience preferred
Familiar with Lean/Six Sigma methodologies

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

COMPENSATION
•    Competitive base salary commensurate with experience: $55,700 – $83,600 (subject to change dependent on physical location)
•    Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
•    Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS
• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets