Certified Medical Assistant - Student Health Services

TITLE

Certified Medical Assistant-Phlebotomist

JOB SUMMARY 

The Certified Medical Assistant-Phlebotomist will be responsible for assisting with patient care as a part of a heath care team in the Texas Woman’s University Student Health Center. Patient care includes primary and preventive service provided through health assessments and medical care in alignment with health guidelines and recommendations. Ensures all patients receive high quality, efficient patient care. Work is performed under the protocol and supervision of a qualified and licensed physician and the performance evaluation is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures. 

 ORGANIZATIONAL RELATIONSHIPS

Reports to:       Advance Practice Provider

Supervises:      No supervisory responsibilities

ESSENTIAL DUTIES - May include, but not limited to the following:

• Provides care with minimal RN supervision to a select group of patients. Performs and documents assessments and reports abnormal finding to the RN team leader or Nurse Practitioner. Provides medically prescribed services.

• Performs screenings, takes vitals, records vital signs, and reports all significant deviations to the RN and/or health care provider immediately. Takes appropriate actions as directed.

• Utilizes problem-solving process when patient problems arise. Informs Nurse or Nurse Practitioner about data obtained pertaining to the problem. Offer solutions to problems and offers feedback to ancillary members emphasizing ways to improve performance.

• Prepares exam and treatment rooms with the necessary instruments for patients including preparation and maintenance of supplies and equipment for treatments, including sterilization.

• Administers injections and assists with lab testing according to requirements and standard operating procedures.

• Assists physicians in preparing for minor surgeries and physicals. Assists with scheduling of tests and treatments as needed for patients.

• Answers telephone calls to the practice and screens for referrals to physician and practitioners.

• Obtains blood and laboratory specimens from patients of all ages, using venipuncture and capillary collections methods.

• Processes laboratory specimens according to protocol including by centrifugation and separation.

• Provides for the security and privacy of all patients and privileged information for ensuring patients right to privacy.

• Demonstrates the ability to clearly communicate the patients care needs with providers and medical staff.

• Displays an attitude of caring and courtesy toward all patients and their families as appropriate, by treating them as customers, greeting them with a smile, referring to them by name, responding quickly to their needs, maintaining confidentiality and treating them at all times with dignity and respect.

• Demonstrates understanding of current customer service measure, and activities to improve patient service. 

• Utilizes practice management system and electronic health record software.

• Performs clerical duties to which may include medical inventory and distribution of laboratory reports.

• Demonstrates knowledge of safety collection devices and follows universal precautions.

• Adheres to organization and governmental standards, rules and regulations.

• Complies with laboratory ordering and billing compliance. 

• Provides health education counseling. 

• Initiates program/process changes as needed and collaborates with administration team for implementation.

• Assists in monitoring licensing compliance with federal, state and local laws, regulations and policies.

• Provides student and staff development on health-related topics. Participates in department outreach events.

ADDITIONAL DUTIES

• Participates in quality assurance programs.