Commercial Deposit Specialist, Lead

WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.   
 

CORE VALUES:  Passion for Excellence:: Success is Never Final :: Do the Right Thing :: One Alerus  

ACCOUNTABILITIES:  

• LMA (Leadership + Management = Accountability)
• Commercial deposit account opening 
• Commercial deposit master resolution and signature card maintenance 
• Commercial client customer service 
• Adherence to KYC, CIP, CDD, BSA processes, policies and regulatory requirements 
  
  

ABOUT THE ROLE:  

The Commercial Deposit Specialist, Lead fulfills and leads a team of commercial deposit account opening, deposit master resolution maintenance and deposit signature card maintenance through assisting, coordinating, and reinforcing the sales efforts of the commercial banking and treasury management staff. Manages the administrative work and due diligence related to commercial deposits to ensure adherence to regulations and compliance requirements. Maintains a customer focus and will partner with relationship management, commercial banking associates, treasury management, SBA and HOA teams to deliver superior customer experience. Will be one of the main contacts for mentorship, training, testing and escalation point for commercial deposit account opening and deposit master resolution or signature card maintenance. 

WHAT YOU’LL BE DOING:   

• Serve as subject matter expert on systems, processes, due diligence and regulations related to commercial deposit banking 
• Oversee day-to-day management for team of Commercial Deposit Specialists; monitoring team performance, setting expectations, training and coaching 
• Manage commercial deposit account opening requests through Salesforce case workflow system and email queue, from receipt of submission request through to completion 
• Assigned to support more complex or specialized commercial deposit account opening or maintenance requests 
• Completes comprehensive review of existing and new supporting documentation to ensure Nautilus file is complete 
• Prepares the Signature Card, Master Deposit Resolution, Beneficial Ownership or other documentation as it pertains to the client request 
• Collaborate with and maintain strong, positive relationships with Business Advisor, Commercial Banking Associate, Treasury Management, SBA or HOA teams to facilitate client needs 
• Works closely with clients to obtain required information and items to open new deposit accounts or perform requested maintenance 
• Responsible for obtaining KYC, CIP, CDD and Beneficial Ownership for commercial deposit clients 
• Manage deposit account opening and maintenance queues for adherence to Service Level Agreements 
• Coordinate with requester the release of prepared documents and disclosures to client 
• Indexes supporting entity, authorized signer, or other related individual and/or entity supporting documentation to Nautilus 
• Provides general customer service and acts as a point person in resolving client issues during the account opening or maintenance process 
• Serve as a mentor to other Commercial Deposit Specialists for systems, processes, due diligence and regulations related to commercial deposit banking 

WHAT YOU SHOULD HAVE:  

• Bachelor’s degree or equivalent combination of education and/or related experience in the financial industry 
• 4+ years of experience in commercial deposit  
• Thorough knowledge of commercial deposits, bank operations, products and services, business entity structure and documentation, and regulatory requirements 
• Capacity to manage and stay organized while working with high volume, time sensitive transactions 
• Ability to be flexible, implement continuous change and demonstrate a positive attitude 
• Excellent decision making and leadership skills 
• High level of commitment to accuracy and detail 
• Effective written and verbal communication skills 
  
  

WHAT WE BRING TO THE TABLE:  

• Competitive compensation including base