Assistant General Manager

Description

OBJECTIVE: The Assistant General Manager (AGM) is responsible for the successful operation and administration of all Food & Beverage, Member Services, Outfitters Cabin, and Rooms Departments—including Culinary, Front of House, Property Management, Front Office/Transportation, Mercantile, Housekeeping, and Spa—while assisting the General Manager with all departments on Ranch. The AGM provides direct oversight of all Food & Beverage (F&B) operations, Outfitters Cabin guest services, and Member Services, ensuring exceptional guest experience and maximizing profitability across all areas. The AGM guides, supports, and evaluates the leadership teams in Rooms, F&B, Outfitters Cabin, and Member Services, ensuring all departments are balanced and focused on delivering exceptional service and profitability. Desired outcomes are achieved by planning, implementing, and controlling effective departmental strategies through the creation, development, and maintenance of a competent, motivated, and empowered staff. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Food & Beverage Oversight 

• Provide strategic leadership and operational oversight for all F&B outlets, including dining halls, bars, banquets, and all special events including Member events. 

• Supervise and support the Director of Food & Beverage/Executive Chef, ensuring alignment with property goals, service standards, and financial targets. 

• Collaborate with the Director of F&B to develop innovative menus, beverage programs, and guest experiences. 

• Monitor guest feedback and implement continuous improvement plans across all F&B operations. 

• Ensure compliance with health, safety, and sanitation regulations in all F&B areas. 

• Analyze F&B financial performance, control costs, and drive revenue growth. 

• Lead, train, coach, motivate, and provide feedback to the F&B team, supervisors, and managers. 

• Ensure crisp and clean guest dining environments and appropriate dining atmosphere during all shifts. 

• Coordinate with the chef to create and update menus, ensuring consistency in taste and presentation. 

• Establish daily, weekly, and monthly cleaning lists for F&B outlets. 

Outfitters Cabin & Guest Services 

• Oversee daily operations and guest experience at the Outfitters Cabin, including front desk, concierge, activity coordination and pre arrival planning from start through arrival. 

• Ensure high standards of hospitality, guest recognition, and personalized service. 

• Coordinate the preparation for VIP welcome and special requests, ensuring personalized attention to all high-profile guests. Work with the S&M team in addition to the Administrative Assistant to ensure smooth execution. 

• Coordinate staffing, scheduling, and training for Outfitters Cabin team members. 

• Maintain a welcoming and organized environment for guests and members. 

• Be the guest recovery & feedback owner while proactively managing guest recovery processes and ensure timely follow-through for any guest or member dissatisfaction. Manage CLU’s guest survey program with other Senior Leaders and the Administrative Assistant to address any issues raised. 

• Coordinate with the Director of Sales and Marketing to manage room inventory and revenue strategy while optimizing occupancy and room rates. Support the collection and use of guest data to maximize revenue-generating opportunities. 

Rooms Division & Housekeeping 

• Create and execute strategies to exceed guest satisfaction, cleanliness standards, and revenues. 

• Work collaboratively with all members of the rooms and F&B departments to continually enhance and advance the property. 

• Ensure staff, supervisors, and management are properly trained to standards and able to carry out the operations of each function of their department. 

• Always promote positive guest relations and respond promptly to guest and employee needs. 

• Analyze guest satisfaction scores and comments, develop and execute action plans to eliminate deficiencies. 

• Ensure compliance with safety codes, OSHA guidelines, and employee standards of conduct. 

• Work with the Housekeeping Manager to oversee the daily operations of Housekeeping and Laundry, including proper staffing, scheduling, budgeting, inventory management, and ensuring impeccable cleanliness in rooms and public areas as you maintain the Ranch’s 5-star standards. 

• Oversee inventory management for housekeeping, amenities, and supplies. 

Member Services Oversight 

• In partnership with the General Manager and Director of Equine & Member Relations, oversee Property Management and Member Relations. 

• Oversee Member Ser