Business Operations Manager, Domain Registrar

Our Domains product team helps our customers establish a credible and professional online presence with a memorable web address. Whether a domain is connected to Squarespace services, parked, or pointed somewhere else, Squarespace Domains is the most advanced, easy-to-use registrar on the web. And we're growing the product into a more complete domain management experience every day.

As a Domains Registrar Business Operations Manager, your main role is to streamline and improve the operational aspects of our domain registrar business. You'll be the go-to person who collaborates with various teams, including product managers and engineering teams, to ensure tasks are completed promptly, compliance standards are met, communication between TLD registries and our internal teams is smooth, and overall operations run efficiently.

You will report to the Domain Product leader who is currently performing this role and have the option of working remote (within the U.S.) or on-site (hybrid) at our NYC headquarters.

 

RESPONSIBILITIES

• Identify finance-related work streams associated with our two registrars
• Oversee registrar expense management
• Manage top level domain (TLD) requirements, pricing and contractual changes
• Manage TLD rebates, funding and Invoices
• Manage TLD registry key account access and credentials
• Liaison between TLD registries and Internal teams
• Collaborate with various teams, including product managers and engineering teams, to ensure tasks are completed promptly, compliance standards are met, and communication between TLD registries and our internal teams is effective
• Monitor abuse emails and work closely with product specialists and trust and safety to mitigate abuse-related issues
• Working in tandem with Squarespace Product Managers and external teams like Google Workspace email product teams, oversee tasks related to Google Workspace products like SKU updates, operations, and ensure smooth execution
• Collaborate with Registries and handle requests related to adding contacts, IP addresses, and funding
• Work with third party partners and track workstreams.

Qualifications

• 7+ years of experience optimizing and streamlining operational processes, ideally within the web domains industry
• Experience in financial management, budgeting, and expense tracking
• Strong project management skills to track and manage workstreams with third-party partners
• Experience negotiating and managing contracts with TLD registries or other third-party partner
• A strong partner and collaborator with cross-functional teams, including product managers and engineering teams

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop

Cash Compensation Range: $135,500 - $239,200 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the glo